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What should I include when asking BusinessLoanBroker.ai support for help?

Give support enough context to troubleshoot while keeping private application details in the secure portal.

Written by Kaylan Pepin

Open the purple Support by Levr bubble on BusinessLoanBroker.ai. Tell us what you were trying to do, which screen you reached and the general error.

BusinessLoanBroker.ai homepage showing the application entry points

A useful support request

Include whether you need help with the website, signing in, a real application, or the public MCP sandbox. Add the page address and the approximate time of the issue. For AI connections, name the AI client and which connection guide you followed.

Share a screenshot safely

Capture the relevant button or error and hide names, financial details and other private information that is not needed. Never include passwords, login codes, reset links or API keys.

Use the portal for application documents

Bank statements, identity documents and tax returns belong in the secure application request, not website chat or the public sandbox. A chat answer cannot confirm that an application was submitted or approved. The team may need to verify your account before discussing private details.

Try a visual guide first

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