Skip to main content
All CollectionsPayments, Discounts
Why was I charged, but my order didn’t go through?
Why was I charged, but my order didn’t go through?
Updated over a year ago

Hello,

The charge you’re seeing is a temporary authorization hold placed by your bank. This occurs when a payment attempt is made but the order doesn’t complete successfully. Rest assured, the funds will be released back to your account by your bank within a few business days.

To prevent this issue in the future, please ensure that you’re entering the correct billing address associated with your payment method.

Thank you for your understanding, and if you have any further questions, feel free to reach out to us!

Did this answer your question?