If you’re experiencing issues with Shop Pay Installments, please contact Shop Pay/Affirm directly for assistance:
Support: https://shoppay.affirm.com
Customer Service: 1-855-423-3729
They can help with installment plans, payment status, declined applications, and billing concerns.
How Shop Pay Installments Work
Shop Pay Installments let you either pay in full at checkout or split your purchase into installment payments when eligible. Orders between $50 and $30,000 may qualify.
Payment Options
Pay in 4 (Bi-Weekly Payments):
Available for purchases $50–$999
Four interest-free payments every 2 weeks
No impact to your credit score
No fees or interest
Monthly Payments:
Available for purchases $150–$30,000
3, 6, or 12-month terms
0–36% APR, depending on eligibility
No impact to your credit score to apply
Monthly plans may be reported to credit bureaus
Eligibility Requirements
To use Shop Pay Installments, you must:
Be 18 or older
Reside in the United States
Use a US shipping address
Pay in USD
Use Shop Pay at checkout
Fees and Terms
No late fees
You may pay off early without penalty
Interest applies only to monthly installment plans
Approval and rates are determined by Affirm
Some orders or customers may not qualify