Your security is our priority. If you've discovered a security issue, have concerns about data confidentiality or integrity, or need to report a system availability problem, we want to hear from you immediately.
What to report:
Security vulnerabilities or suspicious activity
Unauthorized access or data exposure concerns
System outages or availability issues
Data integrity problems (missing, corrupted, or incorrect information)
Confidentiality breaches or policy violations
How to report:For urgent security incidents (active breach, unauthorized access, data exposure):
Email: security@lexful.com
We monitor this 24/7 and will respond within 2 hours
For non-urgent security concerns or questions:
Submit a ticket through this help center (click "Contact Support")
Tag your message as "Security Concern"
Expected response: within 4 business hours
What to include in your report:
Description of the issue or concern
When you first noticed it
Any relevant screenshots or error messages (redact sensitive data)
Impact to your operations (if applicable)
What happens next:
You'll receive an acknowledgment within 2-4 hours
Our security team will investigate and provide an initial assessment
We'll keep you updated on resolution progress
For validated security issues, we'll notify you when a fix is deployed
Confidentiality: We treat all security reports confidentially and will not share your information without permission, except as required by law.Questions about our security practices? Visit our Security & Compliance page or contact security@lexful.com.