Why am I being charged after my Leya AI trial, and how can I stop these charges?
If you are experiencing unexpected charges after signing up for a trial with Leya AI, it is likely due to a recurring subscription being activated automatically at the end of the trial period. Here’s a comprehensive guide to understanding and resolving this issue:
Understanding Subscription Activation Post-Trial
Leya AI trials often convert into recurring subscription plans unless cancelled before the trial ends. This process ensures uninterrupted access to the services once the trial is over. However, if you were unaware of this process, recurring charges may come as a surprise.
Steps to Cancel Subscriptions
To stop these charges:
Enter your email address you signed a subscription with
Identify the active subscription plan.
Follow the steps to cancel the subscription. After cancellation, recurring charges will cease immediately.
If you’re unable to locate the cancellation option, contact Leya AI support for further assistance.
Billing and Refund Timelines
If charges have already been deducted and you do not wish to continue the subscription, you can request a refund:
Once the subscription is cancelled, unused charges may be refunded. Refunds typically take 5-6 business days to reflect in your account.
For assistance with refunds, reach out to Leya AI’s support team with your transaction details.
Preventing Future Recurring Charges
To avoid unexpected charges in the future:
Review the terms and conditions of the trial before signing up.
Set reminders to cancel the trial if you do not wish to continue.
Regularly monitor your subscription settings to ensure no plan remains active unintentionally.
By following these steps, you can effectively manage your subscriptions and avoid unwanted charges.