Connecting Your iTero Scanner
In order to send scans directly to LightForce through iTero, you need to configure LightForce Orthodontics as a "preferred lab" in iTero Lab connect.
Go to MyItero.com and Log in with your iTero credentials.
Once logged on the top right corner click in the Settings button and select Practice settings.
On the left side select My Labs. (If this option is not displayed please contact your iTero admin to add the lab or grant the permission).
In the “Find a new lab” search bar enter the name or part of the LightForce lab (LightForce, Company ID number 49657) and click search.
Select the LightForce lab and click Connect.
A confirmation message is going to be displayed notifying you that our lab will be added, Click Yes to continue. (The addition of the lab might take a few minutes to appear in the portal)
Once this has been done the added lab should appear at the top of the list in My Labs. (Status is going to be pending until the process is completed)
Once the Lab has been successfully connected the status in My Labs is going to change to Connected.
If needed you can also contact iTero Customer Advocacy at (800) 577-8767 or email the 24 hour support at iterosupport@aligntech.com.
After confirmation, you will then see the LightForce lab listed in the Ship to field when completing the Rx. Please see the instructions below.
1. iTero Scanner Instructions
When creating a New Scan in your iTero Scanner make sure to scan under the Case Type iRecord and Select the Lab Destination to be LightForce Orthodontics (See Photo)
2. LightForce Portal Instructions
When creating a New Patient with LightForce, select the Send via iTero to notify the LightForce team that a scan has been sent through the direct lab connection from the scanner.
Note:
If the patient was scanned under 'Invisalign + iRecord' or 'Invisalign' the technician can change the case type to 'iRecord' from the iTero scanner by selecting 'Add Rx' on the patient's file and most recent scan.
Patients must be scanned within 21 days to change the case type from the iTero scanner. If the patient was scanned over 21 Days, call iTero support to change the case type to iRecord. If the patient was scanned under 'Invisalign + iRecord' you can follow the below instructions to export the scans manually from myitero.com.
Manually upload iTero scans: Click the link to see instructions >> Myitero.com Exporting Instructions
If you do not see the option to change the case type in your iTero scanner, you will need to call iTero support at (800) 577-8767, ask support to manually enable the "Add Rx" option back into your iTero scanner.
Important:
Please note that for the integration between LightForce and your iTero lab to work properly, the system requires that the practice name and patient name be exactly the same in both the Dr. Portal and the iTero Scanner. If the names do not match, the system will not automatically pair the scans with the case.
Additionally, if a patient is scanned and the scans are sent to us before the patient and LightPlan are created in the Dr. Portal, the system will not be able to automatically pair the scans to the case.
If you are experiencing any issues with scan uploads, please feel free to contact Customer Support. You can reach us via Live Chat, email, or phone, and we will be happy to assist you in pairing the case.
For any questions contact our LightForce Customer Support team:
Email: support@lightforceortho.com
Phone: +1 833-216-2358