If you experience any issues with a beauty service at a partner salon booked through Licensed To Glow, this guide will help you resolve the problem quickly and effectively. Licensed To Glow is committed to ensuring you receive high-quality beauty experiences that meet your expectations.
Step 1: Document the Issue
Make detailed notes about the specific problem you encountered, including the date and time of the appointment, the partner salon's name, and the name of the service provider if possible. This information will help in resolving the issue accurately.
Step 2: Contact the Salon Directly
Reach out to the partner salon where you received the service to discuss the issue. Many concerns can be resolved quickly and satisfactorily by communicating directly with your service provider.
Step 3: Notify Licensed To Glow Customer Support
If the salon is unable to resolve your concern or if you prefer assistance from Licensed To Glow, please contact our support team at hello@licensedtoglow.com. Include all relevant details about the issue and your booking information to help us assist you effectively.
Step 4: Support Review and Resolution
Our customer support team will review your case and coordinate with the salon to address your issue. Possible resolutions may include refunds, rebooking appointments, or other remedies tailored to your situation.
Important Notes
Please report any service-related issues within 7 days of your appointment to ensure the best possible support. Please contact hello@licensedtoglow.com with any applicable support
Keep all correspondence, photos, or any evidence related to the issue to help support your claim.
Additional Information and Support
For further details about our service quality standards and support policies, please visit our website at https://www.licensedtoglow.com/. We are dedicated to making beauty services more affordable, accessible, and consistent for all our members.