Forgetting your password can happen to anyone, but don't worry—resetting your password on our platform is a straightforward process. Follow these steps to regain access to your account quickly and securely.
Step 1: Visit the Login Page
Open your web browser and go to our website. Navigate to the login page by clicking on the "Login" button.
Step 2: Click "Forgot Password"
On the login page, you will see a "Forgot Password" link near the password input field. Click on this link to initiate the password reset process.
Step 3: Enter Your Email Address
You will be redirected to a page where you need to enter the email address associated with your account. Type in your email address and click the "Submit" or "Send Reset Link" button.
Step 4: Check Your Email
After submitting your email address, check your email inbox for a password reset email from us. This email should arrive within a few minutes. If you don’t see it in your inbox, make sure to check your spam or junk folder.
Step 5: Click the Reset Link
Open the password reset email and click on the provided link. This will take you to a secure page where you can create a new password.
Step 6: Create a New Password
On the password reset page, enter a new password. Ensure your new password meets our security requirements (e.g., minimum 8 characters, including a mix of letters, numbers, and special characters). Confirm your new password by entering it again in the confirmation field.
Step 7: Submit and Log In
After entering and confirming your new password, click the "Submit" or "Reset Password" button. Once your password has been successfully reset, you can log in to your account using your email address and the new password.
Troubleshooting Password Reset Issues
If you encounter any issues during the password reset process, here are some common solutions:
Didn’t Receive the Email? Make sure you entered the correct email address. Check your spam or junk folder. If necessary, try resending the password reset email.
Reset Link Expired? Password reset links expire after a certain period for security reasons. If your link has expired, go through the "Forgot Password" process again to receive a new link.
Still Having Trouble? Contact our support team for assistance.
Contact Support
If you need further help, our support team is here to assist you:
Live Chat: Available on our website.
Email: support@licenstack.com