As a LifeX member, we expect you to treat your house as your own home. There are therefore certain actions you will be held responsible for, that might include deductions from your deposit.
🙋 You are responsible for the costs of replacement/repair/cleaning of:
Any damage due to intentional acts or gross negligence in any of the LifeX properties. This includes stains, wear and tear etc. You can be charged during your stay if we judge that the cleaning standards are not respected. The charge is from 350 DKK/50 EUR/ 50 GBP.
You are responsible for leaving your room in the same condition you received it. In the event that you unfortunately break, damage, or lose something in the apartment or your room that belongs to LifeX, charges may apply depending on the cost of repair or replacement. You can be charged during your stay if we judge that the cleaning standards are not respected. The charge is from 350 DKK/50 EUR/ 50 GBP.
If you have a guest over at a LifeX property, and they cause any above damages.
❗LifeX can charge you during your stay and/or after your move-out if we receive complaints from housemates or from the LifeX team (housekeeper, handyman) that we consider fair and that fall into one of the points above. The charge may vary depending on the issue.❗
❗For members with Regular services in Copenhagen only, we remind you that you are not allowed to use the cleaning products that LifeX for your housekeeper. They are of professional grade and require special instructions to avoid damage to surfaces. If the products are used, you will be liable for any damages that may occur. ❗
👍What you are NOT responsible for:
Normal wear and tear on any furniture, equipment, machines, furnishings, etc.
Any accidental breakage of LifeX property that are under 200DKK/30EUR/30GBP (glasses, plates chipping, etc)
🔑 Early Check-in fee:
Moving into the room prior to 3 PM without permission from the LifeX team: 500DKK/€75/£70
NB: the move-in time is always 3 PM regardless of the date of your move-in. If you have questions or if you want to move in prior to 3 PM, you need to contact the team first via the app.
🛄 When you move out:
You are responsible for leaving your room in the same condition that you found it, including:
If you paint your room.
If you make holes in the walls and don’t cover them properly again.
If there are any stains/rips on the bedding, walls, or any furniture.
If you leave personal belongings in your room that require extra cleaning.
Fill in the Google form sent in the move-out procedure email and upload pictures/videos of your room on the day you leave. This will be useful in case of dispute over damaged/missing items post-checkout (no need to send this to us, this is just for your security in the case that we reach out regarding a fee).
💸 How much am I liable for damages?
It depends on the item itself and its brand. We don't have the same products in all of our rooms, so it's on a case-by case. We will notify you directly of the price in our message.
Post check-out fees may also apply:
Leaving any personal belongings left after you move out: from 500DKK/€75/£70.
Late check-out past move-out times: from 500 DKK/room (we remind you that you have to move out at 8.30 at the latest)
If you lose your key- the full cost of changing the locks (also applicable while still living in LifeX). You can check the applicable fees in case of broken or lost keys here.
Extra cleaning cost: from 500 DKK/€75/£70.
Service Plus: you should leave the room in a reasonable state while removing all personal belongings, trash etc.
Regular Service: you have the responsibility to clean your room yourself for the next member. The housekeeper should only need to inspect the room and superficially clean it if needed.
⛑️ Insurance:
LifeX does not have insurance covering members' personal items. If you wish to insure your personal items as a member you can choose your own insurance package. LifeX only has insurance covering loss or damages to content owned by LifeX caused by unavoidable events such as water, fire, or theft.
🏦 Refund of deposit:
We typically refund the deposit on the 10th of the month after your contract has ended and we have inspected your check-out.