Deposit Return:

Here is the process of the deposit return:

The team will check the state of your room after your move-out. We will contact you if there's anything that is missing or damaged in your room. Make sure that you follow our move-out procedure to avoid extra fees. You can check the fees here.

If everything is in order, you will receive a credit note confirming the deposit has been released on the following dates. This is not the date you will receive the deposit in your bank account.

🇩🇰 Copenhagen & Aarhus: on the 15th following your contract end date

🇩🇪 Berlin, Halle, Munich: on the 10th following your contract end date

🇬🇧 London: on the 10th following your contract end date

🇫🇷 Paris: on the 10th following your contract end date

The Finance team will then proceed to the bank transfer on the following dates:

🇩🇰 Copenhagen & Aarhus: within 30 business days after your contract end date

🇩🇪 Berlin, Halle, Munich: within 30 business days after your contract end date

🇬🇧 London: within 10 business days after your contract end date

🇫🇷 Paris: within 30 days after your contract end date

That answers the local legal requirements, and gives the team enough time to assess your room after your check out, and for the Finance team to release your deposit.

Please note the deposit is released based on your contract end date, and not your move-out date. The transfer might take up to a week to arrive in your bank account after the deposit is released.