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Contacting Customer Support

Updated over 4 months ago

There are various ways to contact Product Madness Customer Support.

If you have made it this far, you are only a couple of clicks away from submitting a support ticket or getting the help you need through our Help Center.

You can use in-game chat to get in touch with our Customer Support Team without even leaving the app.

To get assistance, simply click the account settings button in your game Lobby or click on the chat button there.

This is where you can find in-game Customer Support Chat in your Lightning Link app:

Find your "Connect" icon in the Lightning Link Lobby on your right or under 'Settings' in the top left corner

*You may see crown icon if your account is or was in VIP previously

Once you've accessed 'Connect,' you can find helpful information related to your concern by clicking the 'Help' button or by checking our Help Center articles.

If you want to send us a message just scroll down to access this option.

Also, you can create a Customer Support Ticket through the following link:

Or, Get access to our Help Center, by following the link below and then searching:

Alternatively, on an Android device, look out for the green box located on the bottom left-hand side from anywhere within the support centre

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click the box then

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Or, on iOS tap

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in the upper left of this article:

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