💡 For Paid Users with Login Issues, Read below:
Here are some top tips to try out! 🤩
1️⃣ Try logging in with your parent's email or any other emails you may have used. You might have another registered account or you may have mispeled your email during registration !
2️⃣ If you clicked Forgot Password, don’t forget to refresh your email and check your junk and spam for the reset email!
3️⃣ If you click Login/Register and it sends you to a membership page, simply attempt to Login/Register again!
4️⃣ Double-check your email and password—tiny typos can stop you from logging in!
5️⃣ Make sure your email is typed correctly:
🚀 Use the correct case (e.g. Holly@gmail.com is different from holly@gmail.com)
🚀 Remove any accidental spaces at the end of your email
6️⃣ Please note, you need a valid 10 digit phone number to register. If you do not have one then use a parent's. ✨
7️⃣ When you type in your email and password: make sure there is no space at the end of your email and password. Your cursor should be touching the last letter for your email and if there is a space in your password, it will not recognise it. See below:
✅ Correct:
❌Incorrect:
💡 Unpaid Users with login issues, read below:
1️⃣ You can only access the platform if you have a paid membership! 🤩
2️⃣ If you had a membership before, it may have expired or been canceled. You’ll need to renew it to get access again. 💫
💡 Common Questions
✨ I clicked login but got redirected to the membership page.
Just click Login/Register again on that page and it should work!
✨ I forgot my password.
No worries! Click Forgot Password and check your junk/spam folder too!
✨ I'm not a paid user: why can't I log in?
Only paid members can log in. You’ll need to subscribe to access the platform.
💡 Top Tip
Check your junk mail and double-check every character in your email—it makes a big difference!
💡 Important
Only paid users can access the platform. Make sure your membership is active! 🥹
💡 Still Need Help?
We’re always here to help! Check out related articles
Have the best day! 😊