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🔧 How Do I Fix or Login or Tech Issues?

Having trouble logging in, seeing a blank screen, or experiencing bugs or lags? Here’s everything you need to get back on track!

Holly avatar
Written by Holly
Updated over 2 months ago

💡 Fixing Website Issues: Blank Screen, Lag or Bug.

Try These Steps:

  • Login using the new website link: https://thelightuphub.com/

  • Use Google Chrome instead of Safari for best performance

  • Update your device software (Settings > General > Software Update)

  • Clear your browser cache (you can follow this guide by Google)

  • Use an Incognito window in Chrome

  • Log in on only one device or tab at a time

📱 On an iPad and seeing a blank screen?

  1. Update your iOS

  2. Clear your browser cache

  3. Fully close and reopen your browser

  4. Try Google Chrome if possible

✨ Most blank screen issues are fixed by updating your software!

👋 Login or Access Issues

Start Here:

  • If you have the old site bookmarked, it is likely not the right login link. So, first try logging in using our new site link: https://thelightuphub.com/

  • Use the email you signed up or paid with (check your confirmation email)

  • Check that the payment went through in your bank account, as it is possible you closed the screen before authenticating payment.

  • If redirected to the membership page, just click Login/Register again

  • If your account is inactive, expired or the payment did not go through, please select a new membership plan to regain access

If You’ve Paid But Still Can’t Access:

  1. Confirm the payment went through

  2. Double-check the email used at checkout (which email do you receive notifications?)

  3. Log out and log back in with that email

➡️ Try any other emails you or your parents might’ve used if unsure!

✨ Common Questions

Why am I being redirected to the membership page?
Your account may be inactive. Click Login/Register again or choose a plan to reactivate.

Can I use Safari?
Yes, but Chrome is more reliable. If you use Safari, update your iOS via Settings > Software Update.

I forgot my password
Click Forgot Password and check your junk/spam folder for the reset link.

Why can’t I log in as a free user?


✨ Note: only paid members have full access the platform.

💡 Top Tips

  • Check your email for typos or spaces

  • Remember the exact email used at signup

  • Keep your browser and device softwareup to date

💡 Still Need Help?

  • We’re always here to help! Take a look at related articles

  • Or hit the orange avatar on the bottom right

Have the best day ! 😊

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