Overview
This article will walk you through how to troubleshoot and resolve login issues if they occur.
(Note: if you are using SSO, please contact your IT manager to resolve any login issues. If they are unable to resolve a login issue, please contact Limble support.)
Table of Contents
Step 1: Verify Your Password
Make sure your password has been typed correctly. Hover/click until the eye icon appears, then click on it to reveal the text.
Step 2: Verify Your Username
If your password is correct, ensure that your username is also correct.
Your username, which is your email by default, could have been changed to something else. Contact your Limble administrator or manager to have them check.
If you are still unable to login after you've validated your username and password, you may need to reset your password.
Step 3: Reset Your Password
Sometimes, a password reset will allow you to log back into Limble.
Check out this article to learn how to:
Allow another user to reset your password
Step 4: Verify Your Account is Active
Sometimes login issues occur because someone accidentally deactivated or removed a user account in Limble. Please contact your administrator to ensure your account shows as active.
Step 5: Try a Different Device or Network
Sometimes login issues are device and/or network related. First, try logging in on a different device. If that does not work, login using a different internet connection.
These device-related and network-related issues are not fixable by Limble and must be discussed with your IT Team.
Step 6: If All Else Fails...
If none of these troubleshooting steps work, contact Limble support using the chat bubble in the bottom right of your screen.
We're available to chat 24/7 with an average response time of 60 seconds on weekdays and within 4 hours on weekends.
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Still don’t see what you’re looking for? Check out our YouTube channel for more tips and tricks! You can also reach out to us anytime at support@limblecmms.com.