There are a few reasons your Lingo plan might be paused. Here's what to look for and how to resolve it.
Payment failure
The most common reason for a paused plan is a failed payment. This can happen when:
Your credit card expired
Your card was declined
Your payment method was removed
How to fix it: Update your payment method in Billing settings.
Exceeded usage limits
If you significantly exceed your plan's consumer, storage or direct link quotas for an extended period, your Space may be paused until you:
Upgrade to a plan with higher limits
Contact support to increase your quota
Reduce your usage to fit within your current plan
Customer support will contact you before pausing your Space for usage issues.
How to fix it: Upgrade your plan or remove content to get back within limits.
Account issues
In rare cases, accounts may be paused for:
Terms of service violations
Suspected unauthorized access
Billing disputes
How to fix it: Contact support to resolve account-related issues.
How to check why you're paused
Go to your Space settings
Select Billing
Look for any alerts or messages explaining the pause