When you create your Linktree, you have the option to create an account using a username/password login credentials, phone number, Apple ID or Google login. However, there are times when you might experience issues logging into your Linktree account. There are a variety of reasons why this may occur including issues with your web browser or you've entered the wrong details on the login page. There may also be an issue with your Apple ID or Google login. If this is the case then we recommend that you reach out to these platforms for assistance.
🔔 Note: If your account has been banned, please read our Banned Accounts article to find the steps to try and appeal a ban and get in contact with our Trust & Safety team.
💡 Tip: If you use to log in to your Linktree using your Instagram account, you can learn more here.
If you're having these issues, here are some tips to help you resolve this.
Tips to help you log in
🔔 Note: If there are too many login attempts, we may block your account. If you're experiencing this, please allow up to 30 minutes and try again. We recommend that you reset your password on your next login attempt.
Make sure you're entering your Linktree username (i.e. linktr.ee/<username>) instead of your email address for your login credentials. If you recently changed your Linktree username, you should use the new username to log in and your password will remain the same.
If you used your phone number to create your account to log in, make sure that your phone number doesn't include a 0 at the beginning of entering your number.
It may be a browser issue. Clear your cache and cookies from your web browser or try using a different browser or device.
Reset your password. Your reset password link will be sent to the email inbox associated with your Linktree.
🔔 Note: If you don't have access to the email account to receive a password reset, we'll need to do an Account Recovery to help us verify that you're the account owner. This process requires us to do some internal security checks and we appreciate your patience as we work through this. Alternatively, you can create a new account to start a new Linktree.
Apple ID or Google login may be experiencing a downtime or a bug. We recommend that you check their support articles to help with troubleshooting.
Remove any VPNs or Adblockers from your web browser and try again.
Download the Linktree App and try logging in and managing your Linktree through the app instead.
We may be experiencing an outage. Check our Status Page for updates. If this is the case, we are working quickly to fix this ASAP. You can grab a coffee, eat a snack, and then check back in with us to see if the issue has been resolved.
If you've tried all of the above and you're still unable to log in, please email us at firstname.lastname@example.org. In the email, provide a full description of the issue and include a screenshot or a video of any error messages that you see when you try to log in. This additional information is needed to help us resolve your issue and we may ask you for more information to help us troubleshoot.
Tags: #LogIn #SignIn #CantLogIn #CantSignIn #Account #Access