🔒 This feature is only available for Pro and Enterprise plans.
To unlock access, visit your billing settings to upgrade your plan.
The Insights Dashboard surfaces real-time customer trends and blockers, helping you improve conversion by reducing common friction points and optimizing the overall customer experience.
Overview
This dashboard gives you visibility into the most common questions asked by customers, broken down by flow, outcome, and topic. Use it to identify friction points, fine-tune messaging, and address objections before they hurt conversions.
💡Use Insights to prioritize updates to your Knowledge Base or flows based on what’s driving lost revenue.
Key Components
Filtering Options
Use the drop-downs at the top right to refine your view:
Flow Filter: Filter by specific flows (e.g., Abandoned Checkout, Post Purchase, etc.)
Date Range Filter: Adjust the timeframe to compare trends over a specific period
Frequently Asked Questions
This section displays the most frequently asked customer questions based on the volume of inquiries.
You’ll see:
A high-level question summary
Supporting context explaining why the question matters
Quick actions:
View Conversations: opens filtered conversations tied to that question
Draft Knowledge Base: start a knowledge base entry to address this blocker.
You can toggle between:
Most Asked: ranked by volume
Conversation Status:
All Conversations (default)
Purchased: see which objections were overcome successfully
Unrecovered: see which blockers led to drop-off
💡Comparing Purchased vs. Unrecovered conversations helps you understand what language or agent behavior helped convert, and what didn’t.
Query Trends Graph
This graph shows how many customer questions came in over time. Spikes may signal:
A recent promo launch
Technical errors in checkout
Issues introduced by new messaging
💡Use this to track patterns and monitor the impact of changes to your store or flows.
Common Topics
Tags show which themes are appearing most often in your customer conversations. They’re grouped into:
Blocker: Issues that likely prevented a purchase (e.g., discounts, checkout problems, pricing concerns)
Product: Specific product details, comparisons, or spec questions
Post Purchase: Return, exchange, or order modification questions
Clicking any tag shows a conversation list where that topic was mentioned.
💡This is the fastest way to drill into recurring issues and spot opportunities to improve the buying experience.
Feedback
Have thoughts or suggestions about how Insights could be more useful to you?
Let us know—we’re actively improving this tool based on user feedback. Reach out to our team directly through the chat widget or email us at support@liverecover.com.