What it does
Subscription Triggers turn subscription events into real text conversations. When something happens to a subscription (a charge fails, a customer cancels, a renewal is at risk), LiveRecover reaches out by SMS and a real agent helps save it, so you keep revenue you'd otherwise lose.
It works with ReCharge, Skio, and Smartrr.
Available triggers
You can start a conversation off any of these subscription events:
Renewal Charged: a subscription renewal payment goes through
Payment Failed (Will Retry): a charge fails but will be retried
Payment Failed (Final): a charge fails for the last time
Subscription Started: a customer starts a new subscription
Subscription Changed: a customer updates their subscription
Subscription Resumed: a paused subscription becomes active again
Subscription Paused: a customer pauses their subscription
Subscription Cancelled: a customer cancels their subscription
Subscription Ended: a subscription ends
Most brands start with recovering failed payments and winning back cancellations, but you can run a conversation off any of the events above.
Getting set up
Step 1: Connect your subscription platform
Connect your ReCharge, Skio, or Smartrr account to LiveRecover. Go to Settings>Integrations.
Once you save the credentials, make sure to click on "Connect Webhooks".
Step 2: Email us to set up your flows
Once you're connected, email us at support@liverecover.com and we'll set up your subscription flows for you, including the copy and the triggers you want to run. You don't need to build anything yourself.
How it works
A subscription event fires (for example, a failed charge)
LiveRecover texts the customer right away (or you can choose a custom delay)
A real agent handles the reply and helps them fix the payment or keep their subscription
The payment is recovered or the subscription is saved, automatically
If you have any questions or unique use cases in mind, feel free to reach out at support@liverecover.com.