So you've already read that the key concept behind LiveLocal is to deliver a "No Frills" solution to local travel, in order to pass on big savings to both Hosts and Guests. Of course, when you take out the big service fee, there is a compromise somewhere.
What are the key differences in service?
The key difference in LiveLocal service is the absence of a central 24/7 travel support helpdesk. This doesn't mean there is no service support however. The idea behind LiveLocal is that it is more closely aligned to Direct Bookings, where guests would find a private owner website and book directly. In that same way, the Host becomes the travel Helpdesk and is there to support guests every step of the way.
The reason LiveLocal is one step better than Direct Booking is because it offers the payment protection and independent review systems that ensure both parties feel secure. Plus, the platform supports transparent pricing with no hidden 'gotchas', which is what the Kiwi market needs most to rebound.
The below illustrates the key differences in service:
What about all the other things that hosts need, like guarantees?
There are some workarounds for things like Deposits and Requesting Additonal Funds that can be adopted in the LiveLocal system, but those aren't available by default.
For other things, keeping to a No Frills approach does mean differences in the level of protection available to hosts. Unlike bigger platform operators, there is no Host Guarantee, meaning hosts need to ensure they have adequate private insurance to cover their needs as they would when taking direct bookings.
Even so, with payment protection and collective marketing LiveLocal makes a good case for hosts who are looking for an alternative to bring in more local business.