There is nothing more motivating about travelling than seeing things in your own backyard.  The days and months ahead present a wonderful opportunity for New Zealanders to see our great country, without battling through queues of overseas tourists to see the things we want to see.  This is truly a once in a lifetime opportunity.

There are a few simple things you can do to make your trip even better, from the booking stage right through to checking in, so we wanted to share a few tips.

What things should I do before / when I book?

  • 📃 Update your LiveLocal profile before you send a booking request.  Write a little bit about yourself in the "About you" section, consider adding a "profile picture", and update your address ("location") and "Phone number". 

  • 👀 Make sure you read the listing description carefully before you book. Every space is unique, so it's important to read carefully to make sure there are no surprises. If you're not sure about something, contact the host before you send a booking request. 

  • 🚭 Make sure you understand all the specific House Rules for a listing.  Each host has different rules, so it's a good idea to read these over carefully.  For example, some listings won't be suitable for children or pets, so be sure to check.

  • 💬 Introduce yourself when you book and let your host know a little bit about your plans. What brings you to the area? Who will you be travelling with?  Will you be travelling by car?  What time will you arrive?

  • 💬 Be prepared to answer questions before your host accepts your booking.  Try not to be offended by this.  Many hosts need to know who they are inviting into their homes for insurance and contact tracing purposes. They might ask to confirm your address, phone number, or request photo identification.  For bookings longer than 28 days, you may also need to sign a Tenancy Agreement. 

  • ⚠️Get yourself some travel insurance to cover unexpected events.  The LiveLocal cancellation policy offers different levels of refund at different stages leading up to your check-in date. For absolute peace of mind, we highly recommend you purchase travel insurance at the time of booking, to cover any unexpected events that may affect your travel.

✔️ Example of a great intro message

Here is an example of a great introduction message you can send to your host when you send a Booking Request. Sending this kind of information will encourage your host to accept your booking right away, without needing to ask you lots of questions!

Kia ora! 

My mame is Kiriana Smith and I'd like to book your place please!

I'll be visiting with my husband and 2 kids for a quick family vacation. We will arrive around 4pm and will be driving down.

I live in Hamilton and my phone number is 021 123 4567. I'm happy to answer any questions you have. Your place looks awesome and I can't wait to visit!


What things should I do after I book?

  • 💬 Confirm the exact address and check-in information.  Make sure you reach out and confirm where you need to go and how to check-in.

  • 💬 Communicate with your host in the lead up to your booking. Let your host know about your needs, such as allergies or dietary requirements.

  • 💬 Let your host know when you are likely to arrive.  Some hosts are offering a place to stay in their own home, so they need to stick to certain check-in times to work around their own family schedule. 

  • ☎️ Ask your host for a contact phone number. Before you travel, it’s a good idea to confirm your hosts phone number in the message thread for your trip, in case you need to contact your host urgently.

What things should you do during your booking?

  • ⚠️ Mark your booking as "Order Completed" after you check-in. This will release your payment from Stripe to your host.  You can find the "order completed" button in the message thread for your booking. 

  • 🚭 Be respectful of any House Rules and treat the space with respect. Treat your hosts home as if it were your own.  Be respectful of neighbours, parking and noise and ask your host before having any friends over.

  • 💬 Ask your host for local tips on where to go and what to see.  The best tour guides in New Zealand are home hosts, so be sure to ask your host for local tips.

  • 💬 Communicate and have a great time!  Make sure you let your host know about any problems that arise. Don't just leave issues unresolved until review time. Have a chat, get it sorted, and have a fantastic trip!

After you check out

  • 💬 Let your host know about any issues. If you haven't done it already, let your host know if there are any issues that arose during your stay, or if there was something about your stay you would like to have been better. 

  • 👍 Leave a public review about the listing and service provided by your host. Reviews are essential to help future guests learn what to expect when they book a place to stay. Your host will also be invited to leave a review for you.

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