If Stripe experiences issues with verifying your payment information you may be asked to complete additional verification steps.

This can happen for a number of reasons, but the most common is because Stripe arrives at a low confidence score based on the information you have provided.

Stripe is integrated with Radar Fraud Teams software, which monitors the information received using forensic techniques to detect suspicious activity. The most common causes for receiving a low confidence score is because of an incorrect date of birth, or trying to use a business name instead of the name of a director, or trying to use an incorrect address. When this happens, Stripe will ask for further documentation in order to verify your identity.

You will be able to tell if this has happened to you when you return to the Payment screen after initially saving your details. There you will see that Stripe will be asking you to upload additional documents, such as a drivers licence, passport, or utility bill.

Any documents uploaded should be provided as a clear colour image or photo, with no cropped edges or missing parts of the document.

Once you have done this and uploaded the information, Stripe will attempt to re-verify your account based on this new information.

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