If you cancel a reservation, your refund amount is determined by your host. Hosts who advertise their property on the LiveLocal platform are expected to adhere to the minimum level of consumer protection offered by the LiveLocal cancellation policy.

The level of refund your host provides will depend on how close to your check-in date your trip is, at the time of your cancellation.

If you’d like to request a bigger refund from your host, than the minimum offered by the LiveLocal cancellation policy, you can send a request to your host through the message system and ask them to consider your particular situation. Any additional refund or credit will be at your host's discretion.

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