Payments and Refunds

Check here to learn about when guests will be charged, when guests will be paid, and how cancellation refunds work.

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12 articles in this collection
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Do I get a full refund if I cancel?

If you cancel a reservation, you refund amount is determined by your host, in line with the LiveLocal cancellation policy.
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Written by Bunny
Updated over a week ago

What is the LiveLocal cancellation policy?

In this article you can read more about what to expect when you cancel, including what level of refund you can request from your host.
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Written by Bunny
Updated over a week ago

Can I get a refund for extenuating circumstances?

No. For absolute peace of mind, we highly recommend guests purchase travel insurance at the time of booking.
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Written by Bunny
Updated over a week ago

How do I request a refund from my host for things that went wrong at their place?

Learn how to request a refund from your host in the event that you encountered a problem while staying at their place.
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Written by Bunny
Updated over a week ago

When do I get charged for my booking?

This article explains when you get charged for your booking, when your host receives your payment, and where it goes in between.
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Written by Bunny
Updated over a week ago

What if I want my money to go straight to my host?

It is possible for you to choose for your payment to go direct to your host up-front, prior to check-in day.
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Written by Bunny
Updated over a week ago

How secure is my payment information?

Read this article to learn about how secure your payment and banking information is and how it is managed through LiveLocal.
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Written by Bunny
Updated over a week ago

How do I load a payment method into LiveLocal?

This article explains how Hosts can enter their payment information into LiveLocal and describes how secure this information is.
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Written by Bunny
Updated over a week ago

We will never email or call you to ask for your bank details

Nobody from LiveLocal or Stripe will ever contact you by email or telephone to ask you to confirm your payment information.
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Written by Bunny
Updated over a week ago

Why am I being asked for identity documents to load a payment method?

Sometimes hosts will be asked to provide additional documentation to verify their identity.
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Written by Bunny
Updated over a week ago

How do I change a payment method?

Read this article to find out how Hosts can change the payment method they receive payouts to.
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Written by Bunny
Updated over a week ago

Does LiveLocal offer a referral credit system?

LiveLocal does not offer a referral credit system at this time.
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Written by Bunny
Updated over a week ago