Missing luggage from the baggage carousel
If your luggage did not arrive on the baggage carousel, please contact your airline's baggage handling agent directly.
easyJet passengers:
email-lplezybaggage@dhl.com
All other airlines:
Your baggage handling agent will guide you through the claims or tracking process.
Items left on the plane
If you believe you left a personal item onboard the aircraft:
easyJet passengers:
email-lplfohdm@dhl.com
All other airlines:
Jet 2 Passengers
If you've left an item on board the aircraft, don't worry their airline crew will bring it to the Jet2 Sales Desk, where it is logged into the World Tracer system.
If the item can be identified as yours, they will contact you directly to arrange its return.
Items are held for up to 3 months. If they remain unclaimed after this period, they may be donated to charity, depending on the nature of the item.
For lost property enquiries, please contact the Baggage Tracing Team at the Sales Desk: 07767 467 338.
Lost items in the terminal or car parks
Losing an item can be stressful, especially when traveling. To help you recover your belongings at Liverpool Airport, the airport has established a Lost Property system.
If you think you lost something inside the airport terminal or in our car parks, please contact the Lost Property Department:
All items found within Liverpool Airport, including but not limited to the security belt, toilets, gates, and seating areas, are collected and logged by the Lost Property team. The process of item recovery begins only when an item is handed over to this team.
email-LPLLostProperty@abm.com
The Lost Property Desk is located in the main check-in area, between Starbucks and Greggs.
Please include:
Your full name
Contact details
A detailed description of the lost item(s)
The approximate location where the item was lost
The date and time when the item was lost
Important:
Lost property is kept for 14 days.
Passports are held for 24 hours, then securely transferred to HM Passport Office.
Found debit and credit cards are destroyed after 24 hours.
All items must be collected in person — the airport does not offer delivery services.
Liverpool Airport is not liable for the loss of personal possessions, including those left in security trays. No compensation is provided for unrecovered items.
Once an item is located and verified, the Lost Property team will contact you. Ensure that your contact details are accurate and accessible to allow for a prompt response.
Fees for lost property handling, left luggage & bag wrapping
Lost property/handling fees- 1016.LJLA_A4sign_v1
For specific information regarding the storage of your item(s) please contact lpllostproperty@abm.com
Reporting and Resolving Issues With Damaged Items at Liverpool Airport
If your luggage or its contents have been damaged upon arrival at Liverpool Airport, you will need to follow your airline's specific processes. Since damage claims are managed by individual airlines and their handlers, follow the steps below.
Steps to Report and Resolve Damaged Luggage
Identify Your Airline: Check with which airline you traveled to Liverpool Airport.
Locate the Airline's Baggage Handler: Each airline has a designated baggage handler at Liverpool Airport that will manage issues related to damaged luggage.
Initiate the Report Through Correct Channels: Use the contact details or online reporting tools provided by your airline or their baggage handler to report the issue.
Airline-Specific Instructions
For Ryanair Passengers
Ryanair’s baggage handling at Liverpool Airport is managed by Swissport.
Contact Swissport directly to report any issue with damaged baggage.
Swissport’s baggage services team can be reached via email:
lpl.baggageservices@swissport.com.
For EasyJet Passengers
EasyJet’s baggage handling is typically managed by DHL. Reports of damaged luggage should be submitted using EasyJet’s online portal for property or baggage issues.
Key Tips
Always report any damage to your luggage as soon as you notice it and before leaving the airport, as some airlines may require claims to be submitted immediately.
Keep a record of all communications and documents related to your claim.>
Liverpool Airport provides specific guidelines for handling damaged items. The procedure usually involves reporting the damage to the relevant airline or their baggage handling partner. This ensures a timely resolution, including the issuance of necessary documentation for compensation claims.
Steps to Report Damaged Items
1. Wheelchairs or EasyJet-related Items
If your wheelchair was damaged after a flight with EasyJet:
Report the damage directly through EasyJet’s online portal for damaged or delayed items. This portal is accessible on the EasyJet website.
2. Buggies or Items Requiring a PIR Number
To report damage to a buggy or similar items and receive a Property Irregularity Report (PIR) number:
Approach the airline's baggage handling agent at the baggage reclaim or arrivals desk immediately upon discovering the damage.
Note that at Liverpool Airport, Swissport handles baggage for many airlines. If you have already left the airport, reach out to Swissport’s customer services team directly for further assistance.
Best Practices for Effective Reporting
Report Promptly: Ensure you report the damage as soon as it is identified, preferably before leaving the airport. This accelerates the resolution process.
Collect Evidence: Take photos of the damaged item and retain any documents like travel tickets or baggage tags.
Know Your Responsibilities: While the airline or its agent handles most claims, understanding the division of responsibility between the airport, the airline, and third-party baggage handlers like Swissport is essential.
Third-Party Support
For further assistance:
EasyJet Support: Visit their website’s damaged items portal.
Swissport Customer Services: Contact details are available on Liverpool Airport’s official website or the airline’s communication channels.>