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Lost Property/Baggage

If you have lost any items at LJLA we will do our best to help

C
Written by Colin Wainwright
Updated over a week ago

Missing luggage from the baggage carousel

If your luggage did not arrive on the baggage carousel, please contact your airline's baggage handling agent directly.

easyJet passengers:

All other airlines:

Your baggage handling agent will guide you through the claims or tracking process.

Items left on the plane

If you believe you left a personal item onboard the aircraft:

easyJet passengers:

All other airlines:

Jet 2 Passengers

  • If you've left an item on board the aircraft, don't worry their airline crew will bring it to the Jet2 Sales Desk, where it is logged into the World Tracer system.

  • If the item can be identified as yours, they will contact you directly to arrange its return.

  • Items are held for up to 3 months. If they remain unclaimed after this period, they may be donated to charity, depending on the nature of the item.

For lost property enquiries, please contact the Baggage Tracing Team at the Sales Desk: 07767 467 338.

Lost items in the terminal or car parks

Losing an item can be stressful, especially when traveling. To help you recover your belongings at Liverpool Airport, the airport has established a Lost Property system.

If you think you lost something inside the airport terminal or in our car parks, please contact the Lost Property Department:

All items found within Liverpool Airport, including but not limited to the security belt, toilets, gates, and seating areas, are collected and logged by the Lost Property team. The process of item recovery begins only when an item is handed over to this team.

The Lost Property Desk is located in the main check-in area, between Starbucks and Greggs.

Please include:

  • Your full name

  • Contact details

  • A detailed description of the lost item(s)

  • The approximate location where the item was lost

  • The date and time when the item was lost

Important:

  • Lost property is kept for 14 days.

  • Passports are held for 24 hours, then securely transferred to HM Passport Office.

  • Found debit and credit cards are destroyed after 24 hours.

  • All items must be collected in person — the airport does not offer delivery services.

  • Liverpool Airport is not liable for the loss of personal possessions, including those left in security trays. No compensation is provided for unrecovered items.

  • Once an item is located and verified, the Lost Property team will contact you. Ensure that your contact details are accurate and accessible to allow for a prompt response.

Fees for lost property handling, left luggage & bag wrapping

Lost property/handling fees- 1016.LJLA_A4sign_v1

For specific information regarding the storage of your item(s) please contact lpllostproperty@abm.com

Damaged baggage or damaged items inside

If your luggage or its contents have been damaged

  • Passengers are advised to report this directly to their airline’s baggage handler at the airport as soon as possible.

  • Most airlines also offer an online claim form. Please check with your airline's website for further details.

    Still need help?

    If your question hasn't been answered here, please contact:
    customerservices@liverpoolairport.com

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