How to claim your refund
Overview of Parking Refund Policies
Refunds for parking charges at Liverpool Airport are subject to specific conditions. It is important to follow airport signage and guidelines to avoid unnecessary charges. External factors, such as navigation errors or misunderstandings about Blue Badge eligibility, do not automatically qualify for refunds.
Blue Badge Parking Refund Policy (Part of Liverpool Airport's broader parking refund policies)
To apply for a refund, please contact our Customer Services team within 28 days of your visit via: The Express Drop-Off Car Park is located directly opposite the terminal and is within a 5-minute walk, ensuring quick and easy access.
Refunds are processed back to the original payment method used for the transaction, ensuring a secure and straightforward process.
Refunds for Navigation Errors
If you incur a charge after driving through the Short Stay car park without stopping or parking, a refund is not automatically granted. Here are the key points to consider:
Charges apply as soon as a vehicle enters the Short Stay car park.
Refunds require verifiable evidence that the facility was not used for pick-up, drop-off, waiting, or parking.
Navigation tools, such as sat navs, may direct you incorrectly, but airport signage should always take precedence. Without sufficient evidence to confirm that the car park was not used, the charge will remain valid.
Or use our chatbot on the airport website
Help points are available in the car park, allowing you to contact the assistance team for support.
What you'll need to include
To process your refund, please provide:
A copy of your Blue Badge
A copy of your boarding pass (must match the Blue Badge holder's name)
Your vehicle registration (to verify car park entry/exit times)
Proof of payment:
If you paid by card: include the first 6 and last 4 digits of the card used.
If you paid by cash: you must have pressed for a receipt at the time of payment and include a copy.
If you paid using Apple Pay or Google Pay, provide the unique 4-digit device account number or token associated with the transaction, which can be found in your wallet app.
Refunds are processed using payment identifiers, and you do not need to provide sensitive bank or account details.
The name on the boarding pass must match the name on the Blue Badge.
Refunds are only issued if the vehicle was parked in the Express Car Park and the stay was 40 minutes or less.- Refunds for payments made using other methods, such as credit or debit cards, are identified using your vehicle registration number.- The Short Stay and Multi-storey car parks are not eligible for Blue Badge refunds.
Frequently Asked Questions
Do I need to provide my bank or account details for the refund?
No, you do not need to provide bank or account details. Refunds are processed using the payment method and identifiers associated with the original transaction.
What if I cannot find the 4-digit device account number for Apple Pay or Google Pay?
Check your wallet app for the transaction details. If you are unable to locate the 4-digit code, contact customer support for assistance.
Which car parks have accessible blue badge bays?
You’ll find designated accessible bays near the terminal in the following car parks:
Long Stay Car Park
Short Stay (Multi Storey) Car Park
Express Drop Off & Pick Up
Fast Track Car Park
Fast Track Family Car Park
There are no accessible bays in Drop Off 2 or Park Smart car parks.
Need help from your vehicle?
Our Assistance Team is here to help, please use the yellow call points.
Please note: LJLA does not offer concessionary car parking for blue badge holders.