How to claim your refund
To apply for a refund, please contact our Customer Services team within 28 days of your visit via:
Or use our chatbot on the airport website
What you'll need to include
To process your refund, please provide:
A copy of your Blue Badge
A copy of your boarding pass (must match the Blue Badge holder's name)
Your vehicle registration (to verify car park entry/exit times)
Proof of payment:
If you paid by card: include the first 6 and last 4 digits of the card used.
If you paid by cash: you must have pressed for a receipt at the time of payment and include a copy.
⚠️ Both the Blue Badge and boarding pass must be in the same name to qualify.
⚠️ Refunds only apply if the stay was 40 minutes or less in the Express car park.
⚠️ If you stayed longer than 40 minutes, no refund can be issued and the standard tariff applies.
Which car parks have accessible blue badge bays?
You’ll find designated accessible bays near the terminal in the following car parks:
Long Stay Car Park
Short Stay (Multi Storey) Car Park
Express Drop Off & Pick Up
Fast Track Car Park
Fast Track Family Car Park
There are no accessible bays in Drop Off 2 or Park Smart car parks.
Need help from your vehicle?
Our Assistance Team is here to help.
Use the yellow call points or call 0151 907 1030 (available 04:00–21:00) from your vehicle.
Please note: LJLA does not offer concessionary car parking for blue badge holders.