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Payments

Updated over 2 weeks ago

Available Payment Methods

All of our events support the most common domestic online banks, card payments, and MobilePay through Paytrail. You can find detailed information about available payment methods here.

Online banking buttons from Finnish banks:

  • Nordea, Osuuspankki (OP), Danske Bank, Aktia, Säästöpankki, Oma Säästöpankki, Ålandsbanken, POP Pankki, and S-Pankki.

Card payment methods:

  • Visa and Mastercard

Mobile payment methods:

  • MobilePay, Siirto, Apple Pay, and Google Pay

Invoices for consumers:

  • OP Lasku

  • Walley

Depending on the event, tickets can also be paid with cultural benefits such as Epassi or SmartumPay. Physical cultural vouchers cannot be used for online payments. Edenred is not accepted by Liveto.

If cultural payment methods are available for a specific event, it will be mentioned in the “Payment Methods” section of the event page info box. A 4% service fee will be added to cultural payment methods (effective from June 10, 2024). This amount is added to the total order amount after selecting the payment method.

Can I order tickets with an invoice?

You can order tickets with a personal invoice by selecting either OP Lasku or Walley invoice from the list of payment methods. A billing fee specific to the payment service will be added to the invoice.

Companies can order tickets via e-invoice using Procountor Business Invoice. The invoice will be sent according to the provided e-invoicing instructions, with a default payment term of 7 days. Please note that a billing fee of €15.00 + VAT will be added to the business invoice.

How Procountor Business Invoicing Works

Companies can order tickets using Procountor Business Invoice. The invoice will be sent according to the provided e-invoicing instructions, with a default payment term of 7 days. A billing fee of €15.00 + VAT will be added to the business invoice. This fee is per order, not per ticket. Please note that this payment method is available only for selected events.

After selecting this payment method, please provide the following details according to your company's invoicing instructions:

  • Recipient (Company Name)

  • Country

  • Business ID (Y-tunnus)

  • Invoice Reference (optional)

  • Invoice Delivery Method: Email Invoice or E-Invoice

  • Address

  • Postal Code

  • City

For e-invoices, also provide the following details:

  • E-Invoice Address / OVT Code (e.g., 003712345678). Note: Do not enter text or letters here.

  • E-Invoice Operator (Intermediary Code)

Ensure the following information is correct:

  • Email Address

  • First Name

  • Last Name

Please be careful when entering your company's billing details, as the invoice will be processed with this information and cannot be corrected afterward. Incorrect details may result in the invoice not being delivered.

You will receive your tickets via email once the invoice has been paid. Note that the order will be canceled if the invoice is not paid.

What to Do If the Business Invoice Did Not Succeed

If the system reports an error after creating the invoice, it indicates that there was an issue with the billing information. Please double-check your company’s invoicing instructions and redo the order from the beginning. Ensure that the business ID (Y-tunnus) is correctly provided, as it is always required for a business invoice.

What to Do If a Business Invoice Contains Incorrect or Incomplete Information

The person placing the order enters the invoicing details, after which the invoice is generated automatically. If there are errors on the invoice that prevent payment, please contact Liveto’s customer service by phone at 0600-30005. Have the invoice number, the order number shown on the invoice, and the correct invoicing details ready when you call.

Can I Pay for Tickets with a Gift Card?

Unfortunately, you cannot use a gift card to pay for tickets through Liveto.

Invoice for Corporate Customers: Payment Reminder

The corporate invoice has a default payment term of 7 days. If the invoice is not paid within this period, we will send you an automatic reminder via email. Please note that the order will be canceled if the tickets are not paid for.

If you receive a second reminder about an unpaid invoice, please contact the payer immediately to check whether the invoice has been paid. Please note that the order will be cancelled if the tickets are not paid for.

Issues with Payment for Your Order

If your order payment is interrupted due to connectivity issues or problems with processing, the system may display an error message stating “Unfortunately the proceeding of your order has failed.” If no corresponding charges have been made from your account, you can attempt to place the order again.

If there are issues with processing and confirming the payment, your order may still fail even if the charge goes through. In this case, please contact our customer service by phone at 0600-30005. Include any reference details from the erroneous charge obtained from your online bank in your communication.

Will I Receive a Receipt for My Purchase?

You will receive a receipt for your purchase along with your ticket confirmation, which includes a detailed breakdown of VAT.

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