At all our events, the available payment methods include the most common domestic online banks supported by Paytrail, card payments, MobilePay, and Walley invoice. You can find more detailed information about the available payment methods here.

For specific events, tickets can also be paid for using cultural benefit payment methods such as Epassi or SmartumPay. Physical cultural vouchers are not accepted as a payment method online. Liveto does not support Edenred as a payment method.

If a cultural benefit payment method is available for an event, it will be mentioned in the “Payment Methods” section of the event page’s info box. A 4% payment method surcharge will be added to cultural benefit payments (effective from June 10, 2024). This amount will be added to the total order amount after selecting the payment method.

Yes, you can order tickets with a personal invoice by selecting the Walley invoice option from the list of payment methods. Please note that a service fee will be added by Walley for invoicing.

Companies can order tickets via e-invoice using Procountor Business Invoice. The invoice will be sent according to the provided e-invoicing instructions, with a default payment term of 7 days. Please note that a billing fee of €15.00 + VAT will be added to the business invoice.

Companies can order tickets using Procountor Business Invoice. The invoice will be sent according to the provided e-invoicing instructions, with a default payment term of 7 days. A billing fee of €15.00 + VAT will be added to the business invoice. This fee is per order, not per ticket. Please note that this payment method is available only for selected events.

After selecting this payment method, please provide the following details according to your company's invoicing instructions:

For e-invoices, also provide the following details:

Ensure the following information is correct:

Please be careful when entering your company's billing details, as the invoice will be processed with this information and cannot be corrected afterward. Incorrect details may result in the invoice not being delivered.

You will receive your tickets via email once the invoice has been paid. Note that the order will be canceled if the invoice is not paid.

If the system reports an error after creating the invoice, it indicates that there was an issue with the billing information. Please double-check your company’s invoicing instructions and redo the order from the beginning. Ensure that the business ID (Y-tunnus) is correctly provided, as it is always required for a business invoice.

The person placing the order enters the invoicing details, after which the invoice is generated automatically. If there are errors on the invoice that prevent payment, please contact Liveto’s customer service by phone at 0600-30005. Have the invoice number, the order number shown on the invoice, and the correct invoicing details ready when you call.

Unfortunately, you cannot use a gift card to pay for tickets through Liveto.

The corporate invoice has a default payment term of 7 days. If the invoice is not paid within this period, we will send you an automatic reminder via email. Please note that the order will be canceled if the tickets are not paid for.

If you receive a second reminder about an unpaid invoice, please contact the payer immediately to check whether the invoice has been paid. Please note that the order will be cancelled if the tickets are not paid for.

If your order payment is interrupted due to connectivity issues or problems with processing, the system may display an error message stating “Unfortunately the proceeding of your order has failed.” If no corresponding charges have been made from your account, you can attempt to place the order again.

If there are issues with processing and confirming the payment, your order may still fail even if the charge goes through. In this case, please contact our customer service by phone at 0600-30005. Include any reference details from the erroneous charge obtained from your online bank in your communication.

You will receive a receipt for your purchase along with your ticket confirmation, which includes a detailed breakdown of VAT.