I want to return my ticket
According to the terms and conditions, paid tickets are non-refundable and non-exchangeable, and the purchase is final.
For hotel bookings, specific cancellation rights apply. Please check the event page for more detailed information.
I want to cancel my order for a gift card or product
Under Finnish consumer protection law, you have the right to cancel your order by notifying the service provider within fourteen (14) days of receiving the order. If you wish to cancel your order, please contact Liveto by using the refund form. When requesting a refund, please provide the order code.
I want to exchange my ticket
According to our terms of use and delivery, paid tickets are non-refundable and non-exchangeable, and all orders are binding. However, in some cases, we may allow the exchange of all tickets in an order for another product of the same or higher price within the same event, provided the original order was paid using one of Paytrail’s payment methods. Partial exchanges (i.e. individual tickets from a multi-ticket order) are not possible. Tickets purchased using cultural benefit payment methods (e.g., Epassi, Smartum) cannot be exchanged.
Exchange requests must be submitted to Liveto at least 4 business days before the event starts.
To request an exchange, please follow these steps:
Purchase new tickets from the event page on our website or the organizer’s site.
After successfully completing the new order, submit the details of both the original and new orders to us using the refund form.
We will review your request to determine whether it meets the exchange criteria. If approved, we will initiate the refund for your original order, provided the event organizer has not explicitly prohibited exchanges.
Please note:
If the ticket price included a Liveto service fee and/or handling fee, these will be deducted from the refundable amount.
Any payment method fees will also be withheld.
Refunds are processed via Paytrail using the original payment method. If Paytrail is unable to retrieve your account details, you will be contacted by email. Otherwise, you can expect the refund within one month at the latest.
If the event organizer does not allow exchanges or the above conditions are not met, Liveto may decline the exchange request in accordance with our terms of use and delivery.
I want to resell my ticket
You may resell or transfer your ticket at your own risk. Liveto does not provide a platform for this and is not responsible for it. For festivals, sports events, theaters, concerts, or similar events, the name on the ticket is not important.
For corporate events, please refer to the event page or event website for additional instructions. Typically, participant information needs to be updated on the ticket. The ticket purchaser can update the information via their Liveto account or through the link in the ticket confirmation email.