According to the terms and conditions, paid tickets are non-refundable and non-exchangeable, and the purchase is final.

For hotel bookings, specific cancellation rights apply. Please check the event page for more detailed information.

Under Finnish consumer protection law, you have the right to cancel your order by notifying the service provider within fourteen (14) days of receiving the order. If you wish to cancel your order, please contact Liveto customer service. When requesting a refund, please provide the order code.

Paid tickets are non-refundable and non-exchangeable according to the terms and conditions. Liveto customer service handles exchanges on a case-by-case basis, so please contact us via chat.

You may resell or transfer your ticket at your own risk. Liveto does not provide a platform for this and is not responsible for it. For festivals, sports events, theaters, concerts, or similar events, the name on the ticket is not important.

For corporate events, please refer to the event page or event website for additional instructions. Typically, participant information needs to be updated on the ticket. The ticket purchaser can update the information via their Liveto account or through the link in the ticket confirmation email.