If an event is completely canceled, Liveto or the event organizer will automatically refund your ticket purchase. You do not need to request a refund separately. Liveto or the event organizer will contact you if they need additional information. Tickets paid through Paytrail will be refunded automatically via Paytrail, and they may request your bank account number via email.

If an event is postponed, your existing tickets will automatically be valid for the rescheduled event. If you prefer, you can request a refund according to the instructions provided by the event organizer. If Liveto handles the refund, please contact customer service at asiakaspalvelu@liveto.io, providing your order number and the event from which you are seeking a refund. Refunds will be issued in accordance with the Terms of delivery, without Liveto's service fee, typically within a month.

Liveto refunds the ticket price excluding the service fee. You can see the amount of the service fee on your order receipt. For more detailed information, please refer to the Liveto's terms of delivery: https://storage.googleapis.com/liveto-api/static/pdf/liveto-termsofdelivery-en-25-4-2024.pdf