If an event is completely canceled, Liveto or the event organizer will automatically refund your ticket purchase. You do not need to request a refund separately. Liveto or the event organizer will contact you if they need additional information. Tickets paid through Paytrail will be refunded automatically via Paytrail, and they may request your bank account number via email.

If the event has been rescheduled or postponed, your original tickets will automatically be valid for the new date. In other cases, you may request a refund according to the instructions provided by the event organizer.

If Liveto is handling the refunds, please contact us using the refund form and include your order number and the email address used when placing the order.

Refunds are always processed in accordance with our terms of delivery and do not include Liveto’s service fee, handling fee, or any payment method surcharges. The refund will be processed within approximately one month.

Please note that the event organizer may have set a deadline for refund requests. After this date, refund requests will no longer be accepted.

Liveto refunds the ticket price excluding the service fee. You can see the amount of the service fee on your order receipt. For more detailed information, please refer to the Liveto's terms of delivery.

Refund requests must be submitted according to the instructions provided above.

For tickets paid with Epassi, Liveto will refund the amount directly back to your Epassi balance.

For tickets paid with Smartum, the event organizer may offer a replacement ticket or a gift card for their events. Smartum does not allow refunds back to your Smartum balance.