Event Shops
An Event Shop is an embedded store for tickets, products, and services that can be integrated into your own website. It keeps your offerings visible to your customers and simplifies the purchasing process. This way, you can direct all visitor traffic to your own website without requiring customers to leave for a separate ticket purchase page. The Event Shop can be customized to match your brand.
You can create multiple Event Shops, for instance, for different websites or events. The same Event Shop can also be embedded on multiple websites if desired. In customized solutions, you can create one Event Shop for multiple events.
Creating an Event Shop
You can create a new Event Shop from the "Create Event Shop" section.
Event Shop Name: Name your Event Shop descriptively. This name is not visible to customers.
Event Shop Language: Choose the language for your Event Shop or allow the browser settings to automatically determine the language.
Event Shop Settings:
Show Popup Message: Choose whether to display a "Buy Tickets" popup or a custom text bubble alongside your Event Shop on your website.
Show Prices Excluding Tax: Select this option if you want product prices to be displayed without tax. The final price, including tax, will always be shown in the shopping cart.
Hide Product Purchase Limits: Choose this option if you do not want purchase limits for products to be visible in the shop.
Open Event Shop When Page Loads: Select this option if you want the shop to open automatically when the page is loaded.
Open as Modal: Choose whether the shop should open as a full-page modal or as a sidebar.
Use Event Shop Purchase Limits: Select this option if you want to set purchase limits per shopping cart. Also, define minimum and maximum purchase quantities for products.
Customer Information Form: Select the customer information form you want to use in the shop. This form determines what information is requested from the customer.
Redirect Address: Specify a URL to which customers will be redirected after completing the payment process. If left blank, the default redirect will be used.
Events Available in the Event Shop: Specify which events are available for sale in this Event Shop.
Google Analytics Code: Add the code if you want to track analytics for the Event Shop through Google.
After making changes, save the Event Shop.
Editing an Event Shop
Event Shops can be searched using the page search function. You can also edit the settings of an Event Shop later by pressing the Edit button. This will allow you to modify the settings from the overview page.
Open Bulk Edit: Modify the settings of all Event Shops at once from this section.
Delete: Remove the Event Shop from this section.
Customizing Appearance
When customizing the appearance of your event store, you will see changes in real-time on the event store appearing on the right side of the page. Customizable features include the launch button, the event store’s header and footer, the pop-up message, and icons and buttons. You can view all settings from the general overview.
Launch Button
Show Store Button: Whether the store button is visible on the pages.
Location: Whether the button is in a horizontal or vertical position. You can also define the button size and alignment.
Text: The text content and font of the button.
Borders: The appearance of the button’s borders.
Colors: The color of the button’s background, text, and borders. You can change the color by clicking on the color box.
Header and Footer
Colors and Image: Choose the color for the header (top part of the store) or upload your preferred background image.
Display and Text: Customize whether the event store’s footer is displayed. You can specify the phone number, email address, and opening hours visible in the footer.
Pop-up Message
Customize the size, location, text, appearance, and image of the pop-up message that appears with the launch button. You can change the color by clicking on the color box.
Icons and Buttons
Customize the colors of the buttons in your event store as desired. You can change the color by clicking on the color box.
Staging
You can stage each of your events separately. Staging is a good way to break the purchasing process into different stages, i.e., different tabs.
Start staging by clicking the "Create New Stage" button.
Name the stage, e.g., tickets.
Select the stage type.
Choose the products you want for that stage/tab.
Select an icon for the stage that will appear in your Event Store.
You can create additional stages as needed, such as accommodation, merchandise, etc.
After creating the stages, you can arrange them in the desired order using the arrow icon and save the staging.
Activating the Event Store
The event store is embedded into the code of your website. Before installing the event store, you need to have the rights to edit your own website (admin credentials).
You can get the embedding code for the event store from the General Overview section. The embed code should be added to the header section of your website.
Scanners
Liveto's scanner is a free solution for access control at events where ticket data is managed through Liveto’s system. Each ticket includes a QR code that allows the ticket to be scanned for entry to the event area or its different sections.
The scanner app can be either downloaded to your device or used in a browser. The app is also available for iOS devices but is still in development, so it currently works best on Android devices.
Settings
In the listing, you can see all active and expired scanner settings created for the event organizer.
Create New Scanner: Click the "Create Scanner" button.
Manage Existing Scanners: Edit settings from the "Edit" section.
Create Scanner
At this stage, you create a scanner setting, i.e., an API key. Scanning the QR code of the API key links the setting to your app.
Setting Name: Name the setting, for example, according to the event name.
Expiration Time: The time when the scanner setting will cease to be effective.
Events: Select the events whose tickets can be scanned with the scanner.
Allowed Names: Optionally, specify predefined names for scanner users, such as person names or "Gate 1", "Gate 2".
Exhibitor Scanner: If selected, the scanner will become an exhibitor scanner and will no longer be suitable for access control. Additional information is available in video guides, for example.
Create Scanner: Click to create the scanner.
Deployment
Use the scanner app at http://scanner.liveto.io/ or from the management section under Custom Solutions -> Scanner. You can use the app in your browser or download it to your device.
After opening the app, you can save it to your device’s home screen from the browser by selecting “download to device” or "add to Home Screen". Before downloading, ensure that your phone allows apps from outside the app store, known as “unknown sources”. This setting can be changed in your phone’s security settings. Some phones may also require changing this setting in the Play Store: Play Store -> top left corner settings -> Play Protect -> turn off device security threats checking. After downloading, you can revert these settings to their normal state. iOS devices also require disabling portrait lock during scanning.
Select Language: Choose your preferred language and click continue.
Read Setting: Scan the QR code of the API key for the scanner setting the first time. You can create the scanner setting and obtain the readable QR code from Liveto’s management (see instructions above). The scanner setting specifies which events the scanner can read and when.
After reading the settings, the device will display the Setting Details:
Setting Name
Expiration Time: When the setting will expire, i.e., when the scanner will cease to function.
Readable Events
Scan Setting: What the setting is used for.
Click Continue
Name the Scanner: Each device used for scanning at the event should be given a name. The name will appear on scan reports and when other scanners review history. The scanner’s name can be a person’s name, gate name, or device name. It’s good to agree on a consistent naming convention before the event.
After naming the scanner, you will see:
Ticket Data for Events: How many tickets have been brought in, i.e., the current total number of purchased tickets.
Scanned Tickets: How many tickets have already been scanned.
Scanner and Scanning
Home View
From the Home View, you can see:
Registered Attendees: The number of tickets sold.
Arrived Attendees: The number of attendees who have arrived at the event.
Percentage of Attendees Arrived: The percentage of attendees who have arrived at the event.
Total Scans: The total number of scans performed.
Scans on This Device: The number of scans performed on this device.
Setting Name
Device Name
The ticket reader device must be online to ensure that the ticket database is updated. When scanning, the reader device must always be connected via Wi-Fi or mobile data. If the device is offline, a red "OFFLINE" message will appear at the top of the screen.
Scans
In the Scans tab, you can view all scans. You can search for scans using the ticket code at the bottom of the app. You can also view individual scans here, as well as scans by product.
Scan
From the "Scan" button, you can scan tickets. Tap the screen to start reading a ticket and aim the camera at the QR code on the ticket. The QR code can be on paper or on a screen.
Scanning notifications depend on the scanning settings and access controls you have set. You can configure these in Liveto’s management system. Consult Liveto support if necessary.
Strict Scan: The ticket can only be read once.
Green: The ticket is approved.
Additional Ticket Information: Indicates that the ticket has already been read once. Additional details show the time when the ticket was read. You can also leave notes about the scan that other scanners can see. Based on this information, you can decide and select from the app’s bottom:
Read Out: The ticket is read out of the area.
Reject Scan: The ticket is rejected and the customer is not allowed entry.
Read In: The ticket is read and the customer is allowed entry.
Red: The scan is rejected. The ticket is invalid for this event or entrance. This could also be due to the ticket's validity period. The view can be closed after scanning or will automatically close after 10 seconds. You can then scan a new ticket.
Loose Scan: The ticket can be read multiple times.
Green: The ticket is approved. The ticket can be read multiple times.
Red: The scan is rejected. The ticket is invalid for this event or entrance. This could also be due to the ticket's validity period. The view can be closed after scanning or will automatically close after 10 seconds. You can then scan a new ticket.
Limited Scan: The ticket can be read as many times as defined in the settings.
Green: The ticket is approved.
Red: The scan is rejected. The ticket is invalid for this event or entrance OR the number of scans allowed for this ticket has been exhausted (according to the set limit). This could also be due to the ticket's validity period. The view can be closed after scanning or will automatically close after 10 seconds. You can then scan a new ticket.
From the scanning view, you will also find the following settings:
Checkmark: Close the scanning mode.
Lamp: Additional light for scanning.
Megaphone Icon: Mute the scanning sound.
Settings Gear: Adjust time tolerance or other scanning settings. You can also change the area being scanned here.
Tips:
If the brightness of the customer's phone screen is too low, reading the ticket may be challenging. Ask the customer to increase the screen brightness.
Scanning tickets on a sunny day can be challenging. If possible, perform scans in the shade.
Events
In the Events tab, you can see the events covered by the scanner setting. You can view more details about the event and its access controls here.
Settings
User Settings: Adjust the device name, handedness, language, or app activity.
App Settings: Adjust update settings.
Device Information: Provides information about the device and its internet connection.
Forget Current Information: When changing the scanner setting or event, log out here so the app forgets the current information and you can start fresh.