Dropshop
Dropshop is an embedded store for tickets, products and services that can be integrated into your own website. It keeps your offerings visible to your customers and simplifies the purchasing process. This way, you can direct all visitor traffic to your own website without requiring customers to leave for a separate ticket purchase page. The Dropshop can be customized to match your brand.
You can create multiple Dropshops, for instance, for different websites or events. The same Dropshop can also be embedded on multiple websites if desired.
In customized solutions, you can create one Dropshop for multiple events.
Creating a Dropshop
You can create a new Dropshop from the "Create Dropshop" section.
Dropshop Name: Name your Dropshop descriptively. This name is not visible to customers.
Dropshop Language: Choose the language for your Dropshop or allow the browser settings to automatically determine the language.
Enable welcome message: Choose whether to display a "Buy Tickets" popup or a custom text bubble alongside your Dropshop on your website.
Show Prices without VAT: Select this option if you want product prices to be displayed without VAT. The final price, including VAT, will always be shown in the shopping cart.
Hide Purchase Limits: Choose this option if you do not want purchase limits for products to be visible in the shop.
Open by default: Select this option if you want the shop to open automatically when the page is loaded.
Open as Modal: Choose whether the shop should open as a full-page modal or as a sidebar.
Enable Limits: Select this option if you want to set purchase limits per shopping cart. Also, define minimum and maximum purchase quantities for products.
Order Information Form (optional): Select the customer information form you want to use in the shop. This form determines what information is requested from the order.
Redirect url: Specify a URL to which customers will be redirected after completing the payment process. If left blank, the default redirect will be used.
Select active events: Specify which events are available for sale in this Dropshop.
Google Analytics Code: Add the code if you want to track analytics for the Dropshop through Google.
After making changes, save the Dropshop.
Editing a Dropshop
Dropshops can be searched using the page search function. You can also edit the settings of a Dropshop later by pressing the Edit button. This will allow you to modify the settings from the overview page.
Open mass editor - Modify the settings of all Dropshops at once from this section.
Delete - Remove the Dropshop.
Customizing Appearance
When customizing the appearance of your Dropshop, you will see changes in real-time on the Dropshop appearing on the right side of the page. Customizable features include button, the Dropshop’s header and footer, the pop-up message, icons and buttons. You can view all settings from the general overview.
Button
Display shop button - Whether the store button is visible on the pages.
Location - Whether the button is in a horizontal or vertical position. You can also define the button size and alignment.
Text -The text content and font of the button.
Borders - The appearance of the button’s borders.
Colors - The color of the button’s background, text and borders. You can change the color by clicking on the color box.
Header and Footer
Colors and Image - Choose the color for the header (top part of the store) or upload your preferred background image.
Display and Text - Customize whether the Dropshop’s footer is displayed. You can specify the phone number, email address and opening hours visible in the footer.
Pop-up Message
Customize the size, location, text, appearance and image of the pop-up message that appears with the launch button. You can change the color by clicking on the color box.
Icons and Buttons
Customize the colors of the buttons in your Dropshop as desired. You can change the color by clicking on the color box.
Phasing
You can stage each of your events separately. Phasing is a good way to break the purchasing process into different phases, i.e., different tabs.
Start phasing by clicking the "Create a new phase" button.
Name the phase, e.g., tickets.
Select the phase type.
Choose the products you want for that phase/tab.
Select an icon for the phase that will appear in your Dropshop.
You can create additional phases as needed, such as accommodation, merchandise, etc.
After creating the phases, you can arrange them in the desired order using the arrow icon and save the staging.
Activating the Dropshop
The Dropshop is embedded into the code of your website. Before installing the Dropshop, you need to have the rights to edit your own website (admin credentials).
You can get the embedding code for the Dropshop from the General Overview section. The embed code should be added to the header section of your website.
Scanners
Liveto's scanner is a free solution for access control at events where ticket data is managed through Liveto’s system. Each ticket includes a QR code that allows the ticket to be scanned for entry to the event area or its different sections.
The scanner application can either be downloaded to the device or used in a browser. The application is available for Android and iOS devices.
To set up the scanner, you must always create a setting (i.e., an API key) that is used to log in to the scanner. Instructions can be found in the "Create Scanner" section.
If you want to test the scanner with tickets, you can for example:
Create an order via the Create Order section and download the ticket. After testing, you can delete the order from the order management view. More information is available under Sales & Registration.
Download a ticket preview. More information is available under Sales & Registration.
Settings
Custom Solutions → Scanners → Settings
In the listing, you can see all active and expired scanner settings created for the event organizer.
Create New Scanner by clicking the "Create Scanner" button.
Manage Existing Scanners from Edit section.
Create Scanner
Custom Solutions → Scanners → Settings → Create Scanner
At this stage, you create the scanner setting (i.e., API key), which includes a QR code. By scanning the setting’s QR code, you link the setting to your application, allowing you to scan event tickets. The scanner setting defines which events the scanner can read and when. Without a setting, you cannot use the application.
Configuration Name: Give the setting a name, such as the event name.
Expiration Date: The time when the scanner setting will cease to be effective.
Events: Select the events whose tickets can be scanned with the scanner.
Allowed Names: Optionally, specify predefined names for scanner users, such as person names or "Gate 1", "Gate 2".
Booth Scanner: If selected, the scanner will become an exhibitor scanner and will no longer be suitable for access control.
Create Scanner: Click to create the scanner.
After creating the scanner, the setting will appear under Settings → Active Organizer Scanners. From here, you can download the setting and its QR code (API key) by clicking the Print QR Code button. The downloaded file makes it easy to read the setting’s QR code when setting up the scanner. In the Settings section, you can also edit or delete an existing setting.
Deployment
Use the scanner app at http://scanner.liveto.io/ or from the management section under Custom Solutions -> Scanner. You can use the app in your browser or download it to your device.
After opening the app, you can save it to your device’s home screen from the browser by selecting “download to device” or "add to Home Screen". Before downloading, ensure that your phone allows apps from outside the app store, known as “unknown sources”. This setting can be changed in your phone’s security settings. Some phones may also require changing this setting in the Play Store: Play Store -> top left corner settings -> Play Protect -> turn off device security threats checking. After downloading, you can revert these settings to their normal state. iOS devices also require disabling portrait lock during scanning.
Select Language: Choose your preferred language and click continue.
Read Configuration: Scan the QR code of the API key for the scanner setting the first time. You can create the scanner setting and obtain the readable QR code from Liveto’s management (see instructions above). The scanner setting specifies which events the scanner can read and when.
After reading the settings, the device will display the Setting Details:
Setting Name
Setting expiration time when the setting will expire, i.e., when the scanner will cease to function
Events to scan
Scanning mode defines what the setting is used for
Click Continue
Name the Scanner - Each device used for scanning at the event should be given a name. The name will appear on scan reports and when other scanners review history. The scanner’s name can be a person’s name, gate name or device name. It’s good to agree on a consistent naming convention before the event.
After naming the scanner, you will see importing ticket data for events - How many tickets have been brought in, i.e., the current total number of purchased tickets. Scanned Tickets - How many tickets have already been scanned.
Scanner and Scanning
Home View
From the Home View, you can see:
Registered users = The number of tickets sold.
The number of attendees who have arrived at the event.
The percentage of attendees who have arrived at the event.
The total number of scans performed.
Scans that are stored only to device.
Setting Name
Device Name
The ticket reader device must be online to ensure that the ticket database is updated. When scanning, the reader device must always be connected via Wi-Fi or mobile data. If the device is offline, a red "OFFLINE" message will appear at the top of the screen.
Scans
In the Scans tab, you can view all scans. You can search for scans using the ticket code at the bottom of the app. You can also view individual scans here, as well as scans by product.
How to Scan
From the "Scan" button, you can scan tickets. Tap the screen to start reading a ticket and aim the camera at the QR code on the ticket. The QR code can be on paper or on a screen.
Scanning notifications depend on the scanning settings and access controls you have set. You can configure these in Liveto’s management system. Consult Liveto support if necessary.
Strict Scan = The ticket can only be read once.
Green: The ticket is approved.
Additional Ticket Information: Indicates that the ticket has already been read once. Additional details show the time when the ticket was read. You can also leave notes about the scan that other scanners can see. Based on this information, you can decide and select from the app’s bottom:
Read Out: The ticket is read out of the area.
Decline Scan: The ticket is rejected and the customer is not allowed entry.
Read In: The ticket is read and the customer is allowed entry.
Red: The scan is failed. The ticket is invalid for this event or entrance. This could also be due to the ticket's validity period. The view can be closed after scanning or will automatically close after 10 seconds. You can then scan a new ticket.
Limited Scan = A ticket can be scanned as many times as defined in the settings.
Green: The ticket is approved. The ticket can be read multiple times.
Red: The scan is failed. The ticket is either invalid for this event or entrance, OR the allowed number of scans for this ticket has already been used (based on the registration quantity). The ticket’s validity period may also affect the result.
After scanning, the result view can be closed manually or will close automatically after 10 seconds. You can then proceed to scan the next ticket.
From the scanning view, you will also find the following settings:
Checkmark - Close the scanning mode.
Lamp - Additional light for scanning.
Megaphone Icon - Mute the scanning sound.
Settings Gear - Adjust time tolerance or other scanning settings. You can also change the area being scanned here.
Tips: If the brightness of the customer's phone screen is too low, reading the ticket may be challenging. Ask the customer to increase the screen brightness.
Tips: Scanning tickets on a sunny day can be challenging. If possible, perform scans in the shade.
Events
In the Events tab, you can see the events covered by the scanner setting. You can view more details about the event and its access controls here.
Settings
User Settings - Adjust the device name, handedness, language or app activity.
App Settings - Adjust update settings.
Device Info - Provides information about the device and for example internet connection.
Refetch scan data - Manually access scan data from this section
Forget this setting - When changing the scanner setting or event, log out here so the app forgets the current information and you can start fresh.
Zebra Laser Scanner User Guide
The Zebra laser scanner comes pre-installed with the Liveto scanner app. You can find instructions for using the app above, starting from the section "Scanner and Scanning." The Zebra device operates on the same principles as Android smartphones but the home screen is locked. The Liveto scanner app (red icon) is available on the home screen.
Below are explanations of the key buttons on the Zebra device.
Front of the Zebra
6. Display
9. USB-C port (for charging)
11. Scan button
Back of the Zebra
16. Battery release
18. Volume control button
20. Camera flash
21. Camera
23. Power button – used to restart the device and unlock the screen
24. Scan window (laser)
Charging Dock
Some Zebra devices may come with a charging dock, which allows for easy storage and simultaneous charging.
Charging slot for the device
USB-C port (for charging)