Order Management
In Order Management, as an organizer, you can manage your customers' orders, including modifying order details, processing returns, or resending orders.
All Event Orders
The listing shows all orders made for the organizer's events.
Filter by Event: Narrow down the view by specific events.
Search Terms: Filter by search terms like email, e.g.,
asiakaspalvelu@liveto.io.View Specific Order: Click on the row to view details about a specific order.
Order Details
From the overview, you can see the following information about the order:
Order Code
Customer Email Address
Payment Method: Paytrail, Epassi, Smartum, credit invoice, free order, reserved by organizer, or reserved by Liveto.
Status: Paid, Reserved, Invoicing, Cancelled, Return Requested, or Returned.
Total Price
Number of Products
Funds Manager: Either Liveto or the organizer.
From the order details, you can access more information related to the order, such as the payment deadline. The payment URL is a link sent to the customer in the confirmation message, allowing them to download tickets and/or modify participant information if provided.
Products
The listing shows all products associated with the order and their detailed information. From this view, you can download a specific ticket or navigate to the "View Participant" button to modify participant information.
Customer Information
Details provided by the customer on the order form. You can edit this information, such as correcting an incorrect email address.
Receipts
Order Management:
Resend Tickets: Resend tickets to the customer’s email.
Download Tickets: Download tickets to your device.
Download Receipt: Download the receipt for the order to your device.
Order Management and History
In Order Management, you can cancel paid orders and issue refunds to customers. Refunds for orders paid through Paytrail can be processed automatically. If the order was paid with Epassi, Smartum, or Procountor corporate invoice, please contact Liveto at asiakaspalvelu@liveto.io.
Cancellations and Refunds: Any cancellations or refunds are final.
You cannot cancel just one item from an order; the entire order must be canceled.
Service Fees: If the product has a service fee, it will not be refunded to the customer.
Process Refund Immediately: Complete the refund right after cancellation.
Cancel Order
By clicking "Cancel Order," the entire order and its products are canceled. The tickets are invalidated and cannot be used for the event. Reserved products are released for sale.
Refund Order
Clicking the "Refund Order" button sends a command to Paytrail’s payment service to refund the payment to the customer's payment method (online bank, card). The refund occurs within 1-2 business days.
Mark Order as Refunded
The order is automatically marked as refunded after processing the refund. If the refund is processed outside of Liveto’s system, you can manually mark the order as refunded using the button.
From the Order History section, you can view the order's event history and its current status.