Products & Registrations
Events ➣ Selected event ➣ Menu ➣ Sales & Registration ➣ Products & registration.
Start creating products by clicking New Product. A product can be a free registration or a paid product.
Before creating a product, make sure the event's language settings are correct under Event Information ➣ Language Settings. If you want to create the event in only one language, select the correct language here.
Paid or Free Product
This selection determines whether the product is a paid product or a free one. A free product can be, for example, an event registration.
Product Type
The selection defines the product type. Product type affects reports, confirmation messages, and various sales settings. More detailed descriptions are available under each product type.
Ticket – A standard ticket product used for general admission, for example.
Seat Ticket – A reserved-seat ticket, only available for events with a seating map. A seating map is an additional service, so please contact your Liveto contact person in advance.
Virtual Ticket – A virtual ticket product used only for events on the Liveto virtual platform. When this is selected, the confirmation message will automatically include instructions for joining the virtual platform.
Timespan Product – A calendar-based product used for scheduled sales. Allows time-based product sales, such as for opening hours or specific event times.
Other – Other types of products. The exact product type is selected from a dropdown menu. For example, merchandise products fall under this category.
Product Category
Translations – If multiple languages are used in the event, text can be translated into different languages via the FI/EN/SE option. Google Translate can be used to assist automatic translations.
Product Category Name – The name of the category, e.g. Admission Ticket, 2-Day Ticket, Friday Ticket, T-shirt, or Seminar Ticket.
Available from and to – Start and end times for sales. Products will not be available for purchase before or after this period.
Total Quantity – Total number of products available for sale (units). This amount is shared across all products under this product category.
Minimum and Maximum Limit – How many products a single buyer can add to their cart at once. For virtual events, the purchase limit is usually 1–1.
Product Category Description (optional) – A description of the product category visible to the customer. For example, a VIP ticket may include fast-track entry and access to a private area.
Participant Information Form (optional) – A form for collecting participant information to be linked with the product category. You can create a form here if one does not already exist. More about this under Forms.
NOTE: The buyer is the person placing the order, while the participant is the person attending the event. For example, in an order of 10 tickets, there is one buyer but 10 different participants. Buyer information is collected automatically during checkout, but participant information must be configured here.
Additional Settings
Additional settings are optional.
Visibility Settings:
List products in the shop before sales begins – Choose this if you want products to appear in the store before sales start. Only the product name will be shown, and it won’t yet be purchasable.
Show in dropshop and event pages – Define whether the products are visible in the store. This must be enabled for the products to appear.
Subcategory – A category used for sorting products in the store. Multiple product categories can be grouped under one subcategory.
Scanning Settings:
Validity defines when the ticket is valid and can be scanned with Liveto scanners. For example, a Friday ticket is only valid on that Friday.
Document Settings:
Send PDF-ticket on purchase – Choose this if you want a PDF ticket to be sent to the customer. A purchase confirmation will always be sent regardless.
Ticket Description – Product description shown on the ticket. Maximum 300 characters.
Calendar Settings:
These appear when Scheduled Product is selected as the product type.
Calendar Settings – Deadline for purchasing products. When the time expires, sales for a specific time slot will end. For example, sales can be set to end 30 minutes before the scheduled product begins.
Products
Create products under a product category.
Product Name – The product name. If you want to offer several pricing options within one category, you can name them e.g., Regular, Discount Ticket, Student Ticket, or Child Ticket. If the category only has one product, its name can match the category name.
Translations – If multiple languages are used in the event, text can be translated via the FI/EN/SE button. Google Translate can help translate text automatically.
Price Component – Defines the basis for the product price. This affects the VAT portion. Free registrations do not have a price.
Price Including VAT (€) – Product price including VAT. This price does not include Liveto’s service fee. Free registrations do not have a price.
VAT (%) – The product's VAT rate. Typically, event ticket VAT is 14%. Free registrations do not have a price.
Add Price Component – Additional VAT breakdowns can be added if needed. For example, a VIP ticket might include both 25.5% and 14% VAT components. Free registrations do not have a price.
Add Product – Multiple products can be added under one category. E.g., Category = Admission Ticket; Products = Regular, Child, Student, Senior. All share the total stock of the category.
Additional Product Settings
Product Image – You can upload a custom image for the product to appear in the store.
Show in dropshop and event page – Define whether the individual product is visible in the store.
Discount Codes – Assign discount codes to the product. Discount codes can be created under the Sales & Registration menu > Discount Codes.
Ticket Style – If the ticket is to be used as a neck pass instead of a PDF ticket, select the style. Contact your Liveto contact person for this.
Finish by saving the product category.
General Overview:
View all the product categories you have already created for the event.
Filter by - Filter the page's search results, for example, by whether the product category is already on sale.
Find from Products - Search for a product category or item by name.
New Product - Create a new product or registration. See the section on creating products or registrations for details.
Open Mass Editor - Edit multiple products simultaneously or arrange products using the organizer. Drag and drop items to rearrange them as desired.
Copy Product Category - Copy a product category and rename it by clicking Copy.
Archive - Archive a product category, which removes it from the listing. Product categories with sales or registrations cannot be archived.
Preview Ticket - Preview the ticket in all languages and download a sample ticket.
Edit - Modify the product category.
Delete - Delete the product category. Product categories with sales or registrations cannot be deleted.
Create Orders
Create orders for your event tickets. Service fees will be charged as per the agreement.
Click Add Product to choose the desired tickets and quantities.
The products reserved for the order will be displayed. After selecting the appropriate quantities, click Continue.
Receiver info - Enter participant information if required for the product.
Order Info - Enter the purchaser's information. Email is a mandatory field, and the order confirmation will be sent to this email address.
Order information dorm (optional) - You can change the purchaser information form if desired.
Show Products as 0€ Price - Set the product price to zero for the current order, useful for free tickets.
Time - Specify the time after which the shopping cart will be emptied.
Trash Bin - Empty this order.
Create Order - Click to finalize the order.
Download Tickets - Download tickets to your device.
Send Tickets to Customer - Send tickets to the provided email address.
Create Order - Allows you to create a new order.
You can also create orders for testing purposes, for example to test the scanner application. After testing, cancel the orders from the order management section.
Discount Codes
Discount codes activate desired discounts. They are not one-time use codes unless specified otherwise. The event organizer can configure the following settings when creating a discount code.
Discount Code
From the start view, you can see the compiled information of the discount codes that have already been created.
Create Discount Code - Generate a new discount code.
Status - Indicates whether the discount code is active or expired.
Name - The name of the discount code.
Code - The code used to activate the discount.
Amount (€/%) - Indicates the discount amount either in euros or as a percentage.
Amount Used/Total (pcs) - Shows how many times the code has been used out of the total available.
Starts – indicates when the code's validity period begins
Ends – indicates when the code's validity period ends
Trash Bin - Delete a discount code.
Copy - Copy a discount code.
Pencil Icon - Modify a discount code.
Create New Discount Code
Discount Name - Name the discount code.
Code - Provide the code that grants the discount.
Discount code quantity - Specify the number of discount codes available.
Discount Unit: Define the type of discount.
Discount Amount (€/%) - Specify the discount amount either in euros or as a percentage.
Validity Period - Set the start and end dates for the discount code's use.
Linked Products - Choose which products the discount code applies to. Select products individually or choose all.
Create - Finalize the creation of the discount code.
Promotions
You can create discount campaigns, such as an Early Bird discount campaign, for any desired period.
Campaign Type
Time-bound - The discount campaign is valid for a specified period, and the discount is automatically applied to the product if it is added to the cart during the campaign period, provided that there are remaining discounts available.
Calendar-bound - The discount campaign applies to products sold through calendar bookings, such as receiving a discount on the product every Friday afternoon.
Promotion Name - Name the campaign. The name will not be visible publicly in the store.
Promotion quantity: Define how many times the discount can be used.
Discount Unit: Specify whether the discount is monetary or percentage-based.
Discount Amount: Determine the amount of the discount.
Validity Period: Set the start and end dates for the discount campaign.
Linked Products: Specify which products the discount campaign applies to.
Advertisements
Advertisements, or ticket ads, should be added to each event. Ads are a great opportunity to showcase upcoming events, provide additional information to customers, or increase the visibility of partners. Each ticket includes three free advertising slots. The Advertisements section allows you to view the design of the ticket and the ads it contains.
To add an image to the ticket ad, click on the red pencil icon next to the advertisement. Acceptable image formats are JPEG and PNG, with a maximum size of 2 MB. Choose your desired image from the image gallery or upload a new image from your computer by clicking Upload New Image. Select the desired image and click Use Image.
You can download a sample ticket from the Products and Registrations section.
Scheduler
Scheduling enables you to use calendar booking in your store. With calendar booking, products can be sold based on time, such as opening hours or event times.
Example 1: A museum is open from 09:00 to 16:00, and 100 tickets can be sold for each starting hour.
Example 2: An association organizes a course at 16:00 and 18:00 on three days a week, with 10 spots available for each session.
Before setting up scheduling, you need to create a time-based product. You can manage this in the Sales & Registrations section of the control panel.
Scheduler
Mass Delete – The mass removal tool allows you to remove the availability of a specific product for a desired time period or date.
Open Mass Editor – The mass editor lets you manage multiple scheduled products at once.
Save Order – Saves the schedule settings.
Calendar View Buttons – Use the Today, Previous, and Next buttons to navigate to the desired date. The calendar view can be customized using the Month, Week, Day, and List buttons.
Creating a Schedule
Choose the start date of sales from the calendar.
Timespan - Define the time interval for your first product, e.g., visit time from 09:00 to 10:00.
Repeat - Set whether the interval repeats or is available only at the initially defined time. Choose the repetition type:
Hourly
Daily
Weekdays
Weekends
Weekly
Monthly
Custom
Define the end date for the repetition, i.e., the last date of sales. For custom repetition, you can set the interval in minutes, hours, and days.
Products and Quantities: Select the product and quantity for the schedule. Use the Add Product button to add products.