Skip to main content
All CollectionsLiveto Management InstructionsEvents
Sales and registration
Sales and registration
Updated over 4 months ago

Products & Registrations

How to Create and Manage Products:

  1. Navigate to Product Management:

    • Go to Events -> Selected event -> Menu -> Sales and registration -> Products & registration.

  2. Start Creating a Product:

    • Click New product. Products can be either free registrations or paid items.

  3. Product Creation:

    • Add product/Create: Click to Create Product or Save Changes.

  4. Translations:

    • If your event supports multiple languages, use this section to add translations for the tickets.

  5. Product Category:

    • Product Category Name: Enter the name for the product category, e.g., "Entrance Ticket," "2-Day Pass," "T-Shirt," or "Seminar Registration."

    • Product Category Type: This determines how tickets, ticket messages, and possible settlement reports are processed.

    • Sales Start and End Dates: Set the start and end times for sales. Products will not be available outside these times.

    • Total Number of Products: Specify the total quantity available (units). This total is distributed among all products within the category.

    • Minimum and Maximum Purchase: Set limits on the number of products a buyer can add to the cart at one time. For virtual events, this is typically 1-1.

    • Subcategory (Optional): For sorting products in the store. Multiple product categories can be added under a single subcategory.

    • Participant Information Form (Optional): Select the participant information form to attach to this product category. Create a form if not done previously, which can be done under forms. Note: The "orderer" is the person who makes the purchase, while the "participant" is the individual attending the event. For example, an order of 10 tickets will have one orderer but 10 participants. Orderer details are collected during the purchase process, while participant details need to be specified here.

    • Order Number: Manage the sequential numbering of tickets.

    • Product Description (Optional): Provide a description of the product category visible to customers. For example, a VIP ticket might include queue skipping and a reserved viewing area.

    • Products are Free: Select this if the product is a free registration.

Additional Settings

Additional settings are optional and can be accessed via the dropdown menu.

Visibility Settings:

  • List Products in Store Before Sales Begin: Select this option if you want products to be visible in the store before sales start. Only the product name will be shown, and customers will not be able to purchase the product yet.

  • Show in Event Stores and Event Pages: Determine whether products should be displayed in the store. This must be enabled if you want the products to be visible.

Calendar Settings:

  • Time-Sensitive: Activate this option if the product is sold through scheduling or calendar-based purchasing.

Scanning Settings:

  • If the product has a validity period, you can define the start and end times during which the product can be scanned. For example, a Friday ticket is valid only on that Friday. The validity period is optional.

Voucher Settings:

  • Send a Ticket for Product Purchase: Select this if you want the customer to receive a PDF ticket. A confirmation of the order will always be sent to the customer.

Products:

  • Product Name: Enter the product name, e.g., "Adult Ticket," "Size M," or "Student." If the product category contains only one product, the product name can be the same as the category name.

  • Order Number: Arrange products using this numbering system.

  • Product Image: Add an image for the product, which will be displayed in the store.

  • Show in Event Stores and Event Pages: Determine if the specific product should be shown in the store.

  • Discount Codes: Select the discount codes applicable to the product. Discount codes can be created under Sales & Registrations -> Discount Codes.

  • Ticket Style: If you want the ticket to be used as a badge instead of a PDF ticket, select the ticket style. Contact your Liveto representative for this.

  • Price Component Type: Specify the type of pricing component. This affects the VAT portion of the product price.

  • Price Including Tax (€): The price of the product including VAT. This price does not include Liveto’s service fee.

  • VAT (%): The VAT percentage for the product. Typically, the VAT rate for ticket sales is 10%.

  • Add Price Component: If necessary, you can create a breakdown of taxes by adding multiple price components. This is useful if, for example, a VIP ticket includes both a 24% VAT portion and a 10% VAT portion.

  • Add Product: You can add multiple products to a product category. For instance, if the category is "Entrance Ticket," you could have products such as "Regular," "Children," "Students," and "Seniors," with different prices but sold under one category's total quota.

Products & Registrations

General Overview:

  • Open Overview: View all the product categories you have already created for the event.

  • Filter: Filter the page's search results, for example, by whether the product category is already on sale.

  • Search Products: Search for a product category or item by name.

  • Create New Product: Create a new product or registration. See the section on creating products or registrations for details.

  • Open Bulk Editor: Edit multiple products simultaneously or arrange products using the organizer. Drag and drop items to rearrange them as desired.

  • Copy Product Category: Copy a product category and rename it by clicking Copy.

  • Archive: Archive a product category, which removes it from the listing. Product categories with sales or registrations cannot be archived.

  • Preview Ticket: Preview the ticket in all languages and download a sample ticket.

  • Edit: Modify the product category.

  • Delete: Delete the product category. Product categories with sales or registrations cannot be deleted.

Create Orders

Create orders for your event tickets. Service fees will be charged as per the agreement.

  • Select Tickets and Quantities: Click Add Product to choose the desired tickets and quantities.

  • Reserved Products: The products reserved for the order will be displayed. After selecting the appropriate quantities, click Continue.

  • Participant Details: Enter participant information if required for the product.

  • Purchaser Details: Enter the purchaser's information. Email is a mandatory field, and the order confirmation will be sent to this email address.

  • Purchaser Information Form (optional): You can change the purchaser information form if desired.

  • Show Products at Zero Price: Set the product price to zero for the current order, useful for free tickets.

  • Time: Specify the time after which the shopping cart will be emptied.

  • Trash Bin: Empty this order.

  • Create Order: Click to finalize the order.

  • Download Tickets: Download tickets to your device.

  • Send Tickets to Customer: Send tickets to the provided email address.

  • Create New Order: Allows you to create a new order.

Discount Codes

Discount codes activate desired discounts. They are not one-time use codes unless specified otherwise. The event organizer can configure the following settings when creating a discount code:

  • Existing Discount Codes Overview: View details of created discount codes.

  • Create New Discount Code: Generate a new discount code.

  • Status: Indicates whether the discount code is active or expired.

  • Name: The name of the discount code.

  • Code: The code used to activate the discount.

  • Amount (€/%): Indicates the discount amount either in euros or as a percentage.

  • Amount Used/Total (pcs): Shows how many times the code has been used out of the total available.

  • Trash Bin: Delete a discount code.

  • Copy: Copy a discount code.

  • Edit (Pencil Icon): Modify a discount code.

Create New Discount Code

  • Name: Name the discount code.

  • Code: Provide the code that grants the discount.

  • Quantity: Specify the number of discount codes available.

  • Discount Type: Define the type of discount.

  • Discount Amount (€/%): Specify the discount amount either in euros or as a percentage.

  • Validity Period: Set the start and end dates for the discount code's use.

  • Linked Products: Choose which products the discount code applies to. Select products individually or choose all.

  • Create Discount Code: Finalize the creation of the discount code.

Discount Campaigns

You can create discount campaigns, such as an Early Bird discount campaign, for any desired period.

Campaign Type

  • Purchase-based: The discount campaign is valid for a specified period, and the discount is automatically applied to the product if it is added to the cart during the campaign period, provided that there are remaining discounts available.

  • Calendar-based: The discount campaign applies to products sold through calendar bookings, such as receiving a discount on the product every Friday afternoon.

Campaign Settings

  • Campaign Name: Name the campaign. The name will not be visible publicly in the store.

  • Number of Discounts: Define how many times the discount can be used.

  • Discount Type: Specify whether the discount is monetary or percentage-based.

  • Discount Amount: Determine the amount of the discount.

  • Validity Period: Set the start and end dates for the discount campaign.

  • Linked Products: Specify which products the discount campaign applies to.

Advertisements

Advertisements, or ticket ads, should be added to each event. Ads are a great opportunity to showcase upcoming events, provide additional information to customers, or increase the visibility of partners. Each ticket includes three free advertising slots. The Advertisements section allows you to view the design of the ticket and the ads it contains.

To add an image to the ticket ad, click on the red pencil icon next to the advertisement. Acceptable image formats are JPEG and PNG, with a maximum size of 2 MB. Choose your desired image from the image gallery or upload a new image from your computer by clicking Upload New Image. Select the desired image and click Use Image.

You can download a sample ticket from the Products and Registrations section.

Scheduling

Scheduling enables you to use calendar booking in your store. With calendar booking, products can be sold based on time, such as opening hours or event times.

Example 1: A museum is open from 09:00 to 16:00, and 100 tickets can be sold for each starting hour.

Example 2: An association organizes a course at 16:00 and 18:00 on three days a week, with 10 spots available for each session.

Before setting up scheduling, you need to create a time-based product. You can manage this in the Sales & Registrations section of the control panel.

Scheduling

  • Mass Removal – The mass removal tool allows you to remove the availability of a specific product for a desired time period or date.

  • Open Bulk Editor – The bulk editor lets you manage multiple scheduled products at once.

  • Save Order – Saves the schedule settings.

  • Calendar View Buttons – Use the Today, Previous, and Next buttons to navigate to the desired date. The calendar view can be customized using the Month, Week, Day, and List buttons.

Creating a Schedule

  • Select the Start Date: Choose the start date of sales from the calendar.

  • Interval: Define the time interval for your first product, e.g., visit time from 09:00 to 10:00.

  • Repeat: Set whether the interval repeats or is available only at the initially defined time. Choose the repetition type:

    • Hourly

    • Daily

    • Weekdays

    • Weekends

    • Weekly

    • Monthly

    • Custom

      • Define the end date for the repetition, i.e., the last date of sales. For custom repetition, you can set the interval in minutes, hours, and days.

  • Products and Quantities: Select the product and quantity for the schedule. Use the Add Product button to add products.

Did this answer your question?