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Livingtree Give Support for Donors and Payors
As a donor, I have received an error when attempting to put a donation through. Who can I contact for help?
As a donor, I have received an error when attempting to put a donation through. Who can I contact for help?
Jalaj Mani avatar
Written by Jalaj Mani
Updated over a week ago

If for any reason, when making a donation to a Livingtree Give campaign, you:

  • Experience an error (payment is not processed) and are unable to put a donation through.

  • Money was deducted but you never received a payment confirmation.

Action that needs to be taken immediately.

  1. Always confirm if the money was deducted from your card/account, and If it did, don't try to PAY again. (Sometimes payments were processed correctly without a confirmation page).

  2. Contact us and ask for confirmation about your payment.

Contact us from the chat box on your Livingtree page's bottom left corner or just email us at support@livingtree.com.

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