The Livingtree Give platform is integrated with PayPal as its payment processing partner.
Because all payments are processed within the PayPal platform, if/when a donor requests a full or partial refund, it must be handled via your PayPal account.
NOTE: There are no controls within the Livingtree Give platform to process payment refunds.
To process a full or partial refund via your PayPal account, choose one of the two following options:
A) Within your PayPal Account, Process the Refund Manually: This is the fastest and easiest way to process a payment/donation refund. Reference the following PayPal support article on how to do this:
If you are unable to process the refund from your PayPal account, contact the PayPal support team for help.
B) PayPal Support Team Assisted: Contact PayPal's Customer Support Team who can walk you through and help process the refund.
The PayPal representative will likely ask you for the following information regarding the donation/payment, which you can obtain within your LT Give account's "Reporting Tool":
- Your PayPal Account ID (email address used to register for your PayPal account)
- Date of transaction(s)
- $ Amount of transaction(s)
- Email address of the donor/payor
If you are unable to process the refund via one of the above options, contact us at firstname.lastname@example.org for additional help.