Livingtree Give Support

Support Articles for Livingtree's Fundraising Platform (LT Give is Formerly Known as "Edbacker")

Eric Letada avatar Michael Cash avatar Ramesh Naidu avatar +1
98 articles in this collection
Written by Eric Letada, Michael Cash, Ramesh Naidu and 1 other
Livingtree Give Walkthrough Videos

LT Give: Using Service Level Password

Quick tip video on how to access, change and use the Service Level Password (Master Password)
Michael Cash avatar
Written by Michael Cash
Updated over a week ago

Grant Request Walkthrough (Ed Foundations linked to a District)

A detailed walkthrough of the Grant Request flow for Ed Foundations that are Linked to a District.
Michael Cash avatar
Written by Michael Cash
Updated over a week ago

Grant Request for Ed Foundations not linked to a District

A detailed walkthrough of the Grant Request flow for Ed Foundations that are not Linked to a District.
Michael Cash avatar
Written by Michael Cash
Updated over a week ago

LT Give - Settings for School Administrators (full walkthrough)

A full walkthrough of the Settings section for School Admins, including the adding of additional teachers and boosters to your school.
Michael Cash avatar
Written by Michael Cash
Updated over a week ago

Livingtree Give - Campaign Creator Training (full walkthrough)

A walkthrough of the Livingtree Give for Campaign Creators.
Michael Cash avatar
Written by Michael Cash
Updated over a week ago

LT Give for Campaign Approvers: A Full Walkthrough

A walkthrough of the campaign creation, approval flow and reporting for Campaign approvers
Michael Cash avatar
Written by Michael Cash
Updated over a week ago

Submitting Outside Fundraisers

How to create and submit a online or offline outside fundraiser in Livingtree Give
Michael Cash avatar
Written by Michael Cash
Updated over a week ago

LT Give - Manage Linked and Sub-Accounts

A walkthrough of the manage linked and sub accounts on Livingtree Give. Including how to add teachers to your school and boosters.
Michael Cash avatar
Written by Michael Cash
Updated over a week ago

LT Give - Logo Settings

A walkthrough of the Logo Settings page in Livingtree Give.
Michael Cash avatar
Written by Michael Cash
Updated over a week ago

LT Give Account Settings Page for School Admins

A LT Give walkthrough of the main account settings page for school admins.
Michael Cash avatar
Written by Michael Cash
Updated over a week ago

LT Give Public Portal Settings

A LT Give walkthrough of the public portal settings page
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Written by Michael Cash
Updated over a week ago

Livingtree Give - Navigation (CC)

Livingtree Give Navigation walkthrough for Campaign Creators
Michael Cash avatar
Written by Michael Cash
Updated over a week ago

LT Give - Campaign Creation

A video walkthrough of Campaign Creation
Michael Cash avatar
Written by Michael Cash
Updated over a week ago

LT Give - Campaign Management

A video walkthrough on managing published campaigns.
Michael Cash avatar
Written by Michael Cash
Updated over a week ago

LT Give - Contacts Management

Manage your list of Contacts/donors in Livingtree Give
Michael Cash avatar
Written by Michael Cash
Updated over a week ago

LT Give - Campaign Promotion

Using internal mail and campaign promotion tools within Livingtree Give
Michael Cash avatar
Written by Michael Cash
Updated over a week ago

LT Give - Reporting

Walkthrough on accessing and viewing Reporting in Livingtree Give
Michael Cash avatar
Written by Michael Cash
Updated over a week ago

LT Give - Settings (Campaign Creator)

Walkthrough on accessing and viewing Reporting in Livingtree Give
Michael Cash avatar
Written by Michael Cash
Updated over a week ago

LT Give - Support and Additional Resources

Walkthrough on accessing and viewing Reporting in Livingtree Give
Michael Cash avatar
Written by Michael Cash
Updated over a week ago

School and District Campaign Approval Walkthrough

Walkthrough of the Campaign approval flow for the Livingtree Give platform
Michael Cash avatar
Written by Michael Cash
Updated over a week ago
Funds Collection: PayPal Account FAQs

Collecting inbound donations - How do I "link" my Livingtree Give account to my PayPal account?

How to link your Livingtree Give account to your PayPal account
Eric Letada avatar
Written by Eric Letada
Updated over a week ago

Collecting Inbound Donations - How can I unlink or disconnect my PayPal account from my Livingtree Give account?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

Is there a PayPal "Help" Community Board where I can find answers to questions submitted by other PayPal account holders?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

Is there a list of PayPal Account Help Guides (on various topics) that I can reference?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

Electronic Funds Collection: I don't have a PayPal Business account. Who can I contact for help with setting one up?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

What is a "PayPal Merchant ID" and how can I find out what our ID is?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

Where can I review information regarding setting up a PayPal business account?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

Receiving Funds from Campaigns: How can I link my PayPal Account to my Bank Account?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

How can I manually transfer donation/payment funds deposited to my PayPal account to the linked bank account?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

What are my options to transfer funds from my PayPal account to my linked Bank Account? Can I set up an "Auto-Sweep"?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

Is PayPal a bank? Is there FDIC insurance on funds deposited to my PayPal account?

Ramesh Naidu avatar
Written by Ramesh Naidu
Updated over a week ago

What are PayPal's Customer Service hours?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago
Campaign Promotion

How can I send a "Test Email" when using the Scheduled or Sequenced Mass-Email Tools?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

How can I print a flyer that I can post to help promote a campaign?

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Written by Eric Letada
Updated over a week ago

New features to help automate your campaign promotion efforts

Ramesh Naidu avatar
Written by Ramesh Naidu
Updated over a week ago

Guide: Campaign Promotion Best Practices

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

Contacts Tool: What are Contacts in LT Give? How can I create a contact manually or upload contacts in bulk via a template?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

Contacts Tool: How can I create and remove a "Contact Type" for a contact?

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Written by Eric Letada
Updated over a week ago

Social Media: Once my campaign is published, how can I share it as a post in my social media accounts?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

Promote/Email Tool: How can I create a custom Email Template for later use?

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Written by Eric Letada
Updated over a week ago

Promote/Email Tool: How can I send a "one-time" mass-email to my contacts to help promote my campaign?

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Written by Eric Letada
Updated over a week ago

Promote/Email Tool: How can I send "Scheduled" automated mass-emails to my contacts to help promote my campaign?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

Promote/Email Tool: How can I send automated emails in a sequence using the "Sequenced Mass-Email Tool"

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

Promote/Email Tool: How can I send automated mass-emails using the "Scheduled Mass-Emails" Tool? (Video)

Ramesh Naidu avatar
Written by Ramesh Naidu
Updated over a week ago

Leaderboard Tool: What is a campaign "Leaderboard" feature and how can I use it to create "competition" around my campaign?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

Campaign Update Tool: Is there an easy way to send a campaign "update" to donors who had previously donated to my campaign?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

Public Pages: What is my LT Give "Public Page"? How can I use it to help promote my campaigns?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

Public Pages: How can I find my LT Give account "Public Page"?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago
Donor FAQs and Troubleshooting

Do I have to have and use a PayPal account in order to make a donation/payment? What methods of payment are accepted by Livingtree Give?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

How can I make a payment (donation) to a campaign with a credit or debit card? Do I have to use a PayPal account in order to make a payment?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

Are donations made to Livingtree Give campaigns Tax Deductible?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

As a donor, will I receive an email receipt for my donation?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

As a donor, how can I make Monthly Recurring Donations to a Campaign using a Credit/Debit Card or Bank Account Linked to my PayPal account?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

As a donor, how can I make a donation "On Behalf Of" a student?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

As a donor, how can I share a campaign with my friends, family, connections, etc. using social media?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

As a donor, I inadvertently made a donation that I did not mean to make OR have donated an incorrect amount. Who can I contact for help?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

As a donor, I have received an error when attempting to put a donation through. Who can I contact for help?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

As a donor, I am having problems with my donation/payment to a Livingtree Give campaign. Who can I call for help?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago