Livingtree Give Support

Support Articles for Livingtree's Fundraising Platform (LT Give is Formerly Known as "Edbacker")

Eric Letada avatar Michael Cash avatar Ramesh Naidu avatar
89 articles in this collection
Written by Eric Letada, Michael Cash, and Ramesh Naidu
Livingtree Give Walkthrough Videos

LT Give - Settings for School Administrators (full walkthrough)

A full walkthrough of the Settings section for School Admins, including the adding of additional teachers and boosters to your school.
Michael Cash avatar
Written by Michael Cash
Updated over a week ago

Livingtree Give - Campaign Creator Training (full walkthrough)

A walkthrough of the Livingtree Give for Campaign Creators.
Michael Cash avatar
Written by Michael Cash
Updated over a week ago

LT Give for Campaign Approvers: A Full Walkthrough

A walkthrough of the campaign creation, approval flow and reporting for Campaign approvers
Michael Cash avatar
Written by Michael Cash
Updated over a week ago

Submitting Outside Fundraisers

How to create and submit a online or offline outside fundraiser in Livingtree Give
Michael Cash avatar
Written by Michael Cash
Updated over a week ago

LT Give - Manage Linked and Sub-Accounts

A walkthrough of the manage linked and sub accounts on Livingtree Give. Including how to add teachers to your school and boosters.
Michael Cash avatar
Written by Michael Cash
Updated over a week ago

LT Give - Logo Settings

A walkthrough of the Logo Settings page in Livingtree Give.
Michael Cash avatar
Written by Michael Cash
Updated over a week ago

LT Give Account Settings Page for School Admins

A LT Give walkthrough of the main account settings page for school admins.
Michael Cash avatar
Written by Michael Cash
Updated over a week ago

LT Give Public Portal Settings

A LT Give walkthrough of the public portal settings page
Michael Cash avatar
Written by Michael Cash
Updated over a week ago

Livingtree Give - Navigation (CC)

Livingtree Give Navigation walkthrough for Campaign Creators
Michael Cash avatar
Written by Michael Cash
Updated over a week ago

LT Give - Campaign Creation

A video walkthrough of Campaign Creation
Michael Cash avatar
Written by Michael Cash
Updated over a week ago

LT Give - Campaign Management

A video walkthrough on managing published campaigns.
Michael Cash avatar
Written by Michael Cash
Updated over a week ago

LT Give - Contacts Management

Manage your list of Contacts/donors in Livingtree Give
Michael Cash avatar
Written by Michael Cash
Updated over a week ago

LT Give - Campaign Promotion

Using internal mail and campaign promotion tools within Livingtree Give
Michael Cash avatar
Written by Michael Cash
Updated over a week ago

LT Give - Reporting

Walkthrough on accessing and viewing Reporting in Livingtree Give
Michael Cash avatar
Written by Michael Cash
Updated over a week ago

LT Give - Settings (Campaign Creator)

Walkthrough on accessing and viewing Reporting in Livingtree Give
Michael Cash avatar
Written by Michael Cash
Updated over a week ago

LT Give - Support and Additional Resources

Walkthrough on accessing and viewing Reporting in Livingtree Give
Michael Cash avatar
Written by Michael Cash
Updated over a week ago

School and District Campaign Approval Walkthrough

Walkthrough of the Campaign approval flow for the Livingtree Give platform
Michael Cash avatar
Written by Michael Cash
Updated over a week ago
Funds Collection: PayPal Account FAQs

Is there a PayPal "Help" Community Board where I can find answers to questions submitted by other PayPal account holders?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

Is there a list of PayPal Account Help Guides (on various topics) that I can reference?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

Electronic Funds Collection: I don't have a PayPal Business account. Who can I contact for help with setting one up?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

Collecting inbound donations - How do I "link" my Livingtree Give account to my PayPal account?

How to link your Livingtree Give account to your PayPal account
Eric Letada avatar
Written by Eric Letada
Updated over a week ago

What is a "PayPal Merchant ID" and how can I find out what our ID is?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

Where can I review information regarding setting up a PayPal business account?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

Receiving Funds from Campaigns: How can I link my PayPal Account to my Bank Account?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

How can I manually transfer donation/payment funds deposited to my PayPal account to the linked bank account?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

What are my options to transfer funds from my PayPal account to my linked Bank Account? Can I set up an "Auto-Sweep"?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

Is PayPal a bank? Is there FDIC insurance on funds deposited to my PayPal account?

Ramesh Naidu avatar
Written by Ramesh Naidu
Updated over a week ago

What are PayPal's Customer Service hours?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago
Campaign Promotion

How can I send a "Test Email" when using the Scheduled or Sequenced Mass-Email Tools?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

How can I print a flyer that I can post to help promote a campaign?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

New features to help automate your campaign promotion efforts

Ramesh Naidu avatar
Written by Ramesh Naidu
Updated over a week ago

Guide: Campaign Promotion Best Practices

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

Contacts Tool: What are Contacts in LT Give? How can I create a contact manually or upload contacts in bulk via a template?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

Contacts Tool: How can I create and remove a "Contact Type" for a contact?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

Social Media: Once my campaign is published, how can I share it as a post in my social media accounts?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

Promote/Email Tool: How can I create a custom Email Template for later use?

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Written by Eric Letada
Updated over a week ago

Promote/Email Tool: How can I send a "one-time" mass-email to my contacts to help promote my campaign?

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Written by Eric Letada
Updated over a week ago

Promote/Email Tool: How can I send "Scheduled" automated mass-emails to my contacts to help promote my campaign?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

Promote/Email Tool: How can I send automated emails in a sequence using the "Sequenced Mass-Email Tool"

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

Promote/Email Tool: How can I send automated mass-emails using the "Scheduled Mass-Emails" Tool? (Video)

Ramesh Naidu avatar
Written by Ramesh Naidu
Updated over a week ago

Leaderboard Tool: What is a campaign "Leaderboard" feature and how can I use it to create "competition" around my campaign?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

Campaign Update Tool: Is there an easy way to send a campaign "update" to donors who had previously donated to my campaign?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

Public Pages: What is my LT Give "Public Page"? How can I use it to help promote my campaigns?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

Public Pages: How can I find my LT Give account "Public Page"?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago
Donor FAQs and Troubleshooting

Do I have to have and use a PayPal account in order to make a donation/payment? What methods of payment are accepted by Livingtree Give?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

How can I make a payment (donation) to a campaign with a credit or debit card? Do I have to use a PayPal account in order to make a payment?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

Are donations made to Livingtree Give campaigns Tax Deductible?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

As a donor, will I receive an email receipt for my donation?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

As a donor, how can I make Monthly Recurring Donations to a Campaign using a Credit/Debit Card or Bank Account Linked to my PayPal account?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

As a donor, how can I make a donation "On Behalf Of" a student?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

As a donor, how can I share a campaign with my friends, family, connections, etc. using social media?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

As a donor, I inadvertently made a donation that I did not mean to make OR have donated an incorrect amount. Who can I contact for help?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

As a donor, I have received an error when attempting to put a donation through. Who can I contact for help?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago

As a donor, I am having problems with my donation/payment to a Livingtree Give campaign. Who can I call for help?

Eric Letada avatar
Written by Eric Letada
Updated over a week ago