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Livingtree Give Support for Districts
Livingtree Give Support for Districts
Support Articles for Livingtree's Fundraising Platform
106 articles in this collection
Written by
Eric Letada,
Michael Cash,
and
Jalaj Mani
Livingtree Give Walkthrough Videos
LT Give: Sending User Credentials as a District Admin
A detailed video walkthrough of how to send user credentials as a District admin user for Livingtree Give
Written by
Michael Cash
Updated over a week ago
Managing Funded Grants - A Full Walkthrough
A detailed video walkthrough of the new Funded Grant Flow for Ed Foundations
Written by
Michael Cash
Updated over a week ago
Submit and Approve "Outside" Fundraisers (NOT Livingtree Give Campaigns) Using the Livingtree Approve Flow
Written by
Jalaj Mani
Updated over a week ago
Giving Tuesday and LT Give Templates
A quick walkthrough of Livingtre Give Templates just in time for Giving Tuesday
Written by
Michael Cash
Updated over a week ago
School Store: Full Video Walkthrough
A full video walkthrough of the School Store Feature
Written by
Michael Cash
Updated over a week ago
Customizing Outside Fundraisers
Detailed walkthrough on how to customize Outside Fundraiser page
Written by
Michael Cash
Updated over a week ago
LT Give: Using Service Level Password
Quick tip video on how to access, change and use the Service Level Password (Master Password)
Written by
Michael Cash
Updated over a week ago
Grant Request Walkthrough (Ed Foundations linked to a District)
A detailed walkthrough of the Grant Request flow for Ed Foundations that are Linked to a District.
Written by
Michael Cash
Updated over a week ago
Grant Request for Ed Foundations not linked to a District
A detailed walkthrough of the Grant Request flow for Ed Foundations that are not Linked to a District.
Written by
Michael Cash
Updated over a week ago
LT Give - Settings for School Administrators (full walkthrough)
A full walkthrough of the Settings section for School Admins, including the adding of additional teachers and boosters to your school.
Written by
Michael Cash
Updated over a week ago
Livingtree Give - Campaign Creator Training (full walkthrough)
A walkthrough of the Livingtree Give for Campaign Creators.
Written by
Michael Cash
Updated over a week ago
LT Give for Campaign Approvers: A Full Walkthrough
A walkthrough of the campaign creation, approval flow and reporting for Campaign approvers
Written by
Michael Cash
Updated over a week ago
Submitting Outside Fundraisers
How to create and submit a online or offline outside fundraiser in Livingtree Give
Written by
Michael Cash
Updated over a week ago
LT Give - Manage Linked and Sub-Accounts
A walkthrough of the manage linked and sub accounts on Livingtree Give. Including how to add teachers to your school and boosters.
Written by
Michael Cash
Updated over a week ago
LT Give - Logo Settings
A walkthrough of the Logo Settings page in Livingtree Give.
Written by
Michael Cash
Updated over a week ago
LT Give Account Settings Page for School Admins
A LT Give walkthrough of the main account settings page for school admins.
Written by
Michael Cash
Updated over a week ago
LT Give Public Portal Settings
A LT Give walkthrough of the public portal settings page
Written by
Michael Cash
Updated over a week ago
Livingtree Give - Navigation (CC)
Livingtree Give Navigation walkthrough for Campaign Creators
Written by
Michael Cash
Updated over a week ago
LT Give - Campaign Creation
A video walkthrough of Campaign Creation
Written by
Michael Cash
Updated over a week ago
LT Give - Campaign Management
A video walkthrough on managing published campaigns.
Written by
Michael Cash
Updated over a week ago
LT Give - Contacts Management
Manage your list of Contacts/donors in Livingtree Give
Written by
Michael Cash
Updated over a week ago
LT Give - Campaign Promotion
Using internal mail and campaign promotion tools within Livingtree Give
Written by
Michael Cash
Updated over a week ago
LT Give - Reporting
Walkthrough on accessing and viewing Reporting in Livingtree Give
Written by
Michael Cash
Updated over a week ago
LT Give - Settings (Campaign Creator)
Walkthrough on accessing and viewing Reporting in Livingtree Give
Written by
Michael Cash
Updated over a week ago
LT Give - Support and Additional Resources
Walkthrough on accessing and viewing Reporting in Livingtree Give
Written by
Michael Cash
Updated over a week ago
School and District Campaign Approval Walkthrough
Walkthrough of the Campaign approval flow for the Livingtree Give platform
Written by
Michael Cash
Updated over a week ago
General FAQs
Aeries Financial Customers: How to reach Aeries Support
A brief description on how to get to Aeries Support for Aeries Financial Customers.
Written by
Michael Cash
Updated over a week ago
Ed Foundation account's ability to add/edit/remove accounting codes.
Ed Fund accounts have the ability to add or edit or remove accounting codes
Written by
Jalaj Mani
Updated over a week ago
Is PayPal secure?
Link to Paypal's Safety and Security page.
Written by
Eric Letada
Updated over a week ago
How do we know if the campaign is approved by the district?
To check if the campaign is approved by the District
Written by
Jalaj Mani
Updated over a week ago
What is Livingtree Give?
A Brief Overview of Livingtree Give
Written by
Eric Letada
Updated this week
Livingtree Give Compared to Other Fundraising Platforms
A side-by-side comparison of Livingtree Give and some of its main competitors
Written by
Eric Letada
Updated over a week ago
I am part of a school district that is a current Livingtree Give customer, but registered for an LT Give account separately on the website. Why don't I seem to be a part of my district's LT Give hierarchy?
Written by
Eric Letada
Updated over a week ago
How much does Livingtree Give cost? What are the Account Charges, Per-Transaction Fees, etc?
Questions and Answers regarding Livingtree Give charges and fees
Written by
Eric Letada
Updated over a week ago
How are donations/payments processed on LT Give?
Written by
Eric Letada
Updated over a week ago
Account Settings
Account Settings: Overview
Written by
Eric Letada
Updated over a week ago
Account Settings: I am logged into my LT Give account, how can I reset my password?
Written by
Eric Letada
Updated this week
Account Settings: How can I add "Administrative User(s)" to my account?
Written by
Eric Letada
Updated over a week ago
Public Page Settings: How can add/edit my Public Page "Title," Description and Logo?
Written by
Eric Letada
Updated over a week ago
Public Page Settings: What is the "Donate Now Button" and how can I use it to route potential donors to see all of my campaigns?
Written by
Eric Letada
Updated over a week ago
Funds Collection: Options
What are my options to receive the inbound donation/payment funds that come from my LT Give campaign?
Written by
Eric Letada
Updated over a week ago
PayPal - Electronic Funds Collection
Written by
Eric Letada
Updated over a week ago
Funds Collection: PayPal Account FAQs
Collecting inbound donations - How do I "link" my Livingtree Give account to my PayPal account?
How to link your Livingtree Give account to your PayPal account
Written by
Eric Letada
Updated over a week ago
Collecting Inbound Donations - How can I unlink or disconnect my PayPal account from my Livingtree Give account?
Written by
Eric Letada
Updated over a week ago
Is there a PayPal "Help" Community Board where I can find answers to questions submitted by other PayPal account holders?
Written by
Eric Letada
Updated over a week ago
Is there a list of PayPal Account Help Guides (on various topics) that I can reference?
Written by
Eric Letada
Updated over a week ago
Electronic Funds Collection: I don't have a PayPal Business account. Who can I contact for help with setting one up?
Written by
Eric Letada
Updated over a week ago
What is a "PayPal Merchant ID" and how can I find out what our ID is?
Written by
Eric Letada
Updated over a week ago
Where can I review information regarding setting up a PayPal business account?
Written by
Eric Letada
Updated over a week ago
Receiving Funds from Campaigns: How can I link my PayPal Account to my Bank Account?
Written by
Eric Letada
Updated over a week ago
How can I manually transfer donation/payment funds deposited to my PayPal account to the linked bank account?
Written by
Eric Letada
Updated over a week ago
What are my options to transfer funds from my PayPal account to my linked Bank Account? Can I set up an "Auto-Sweep"?
Written by
Eric Letada
Updated over a week ago
Is PayPal a bank? Is there FDIC insurance on funds deposited to my PayPal account?
Written by
Jalaj Mani
Updated over a week ago
What are PayPal's Customer Service hours?
Written by
Eric Letada
Updated over a week ago
Campaign Creation
How can I use my campaign's customizable "Donate on Behalf of Section" to collect specific information from my donors when they make a donation?
Written by
Eric Letada
Updated over a week ago
How can I edit a previously published campaign?
Written by
Eric Letada
Updated over a week ago
How can I save a published campaign as a draft?
Written by
Eric Letada
Updated over a week ago
How can I preview a campaign before publishing it?
Written by
Eric Letada
Updated over a week ago
How can I embed a YouTube video onto my campaign?
Written by
Eric Letada
Updated over a week ago
How can I setup donation amounts?
Written by
Eric Letada
Updated over a week ago
How can I record cash or check donations to my campaign?
Written by
Eric Letada
Updated over a week ago
How can I customize the Livingtree Give email receipt that is sent to donors after they make a donation?
Written by
Eric Letada
Updated over a week ago
How can I save a campaign as a template for later use?
Written by
Eric Letada
Updated over a week ago
How can I "clone" a campaign?
Written by
Eric Letada
Updated over a week ago
What is campaign "Test Mode"? How can I make a test donation and see the test donation in my Reporting Tool?
Written by
Eric Letada
Updated over a week ago
How can I "archive" and "un-archive" a campaign?
Written by
Eric Letada
Updated over a week ago
Campaign Promotion
How can I send a "Test Email" when using the Scheduled or Sequenced Mass-Email Tools?
Written by
Eric Letada
Updated over a week ago
How can I print a flyer that I can post to help promote a campaign?
Written by
Eric Letada
Updated over a week ago
New features to help automate your campaign promotion efforts
Written by
Jalaj Mani
Updated over a week ago
Guide: Campaign Promotion Best Practices
Written by
Eric Letada
Updated over a week ago
Contacts Tool: What are Contacts in LT Give? How can I create a contact manually or upload contacts in bulk via a template?
Written by
Eric Letada
Updated over a week ago
Contacts Tool: How can I create and remove a "Contact Type" for a contact?
Written by
Eric Letada
Updated over a week ago
Social Media: Once my campaign is published, how can I share it as a post in my social media accounts?
Written by
Eric Letada
Updated over a week ago
Promote/Email Tool: How can I create a custom Email Template for later use?
Written by
Eric Letada
Updated over a week ago
Promote/Email Tool: How can I send a "one-time" mass-email to my contacts to help promote my campaign?
Written by
Eric Letada
Updated over a week ago
Promote/Email Tool: How can I send "Scheduled" automated mass-emails to my contacts to help promote my campaign?
Written by
Eric Letada
Updated over a week ago
Promote/Email Tool: How can I send automated emails in a sequence using the "Sequenced Mass-Email Tool"
Written by
Eric Letada
Updated over a week ago
Promote/Email Tool: How can I send automated mass-emails using the "Scheduled Mass-Emails" Tool? (Video)
Written by
Jalaj Mani
Updated over a week ago
Leaderboard Tool: What is a campaign "Leaderboard" feature and how can I use it to create "competition" around my campaign?
Written by
Eric Letada
Updated over a week ago
Campaign Update Tool: Is there an easy way to send a campaign "update" to donors who had previously donated to my campaign?
Written by
Eric Letada
Updated over a week ago
Public Pages: What is my LT Give "Public Page"? How can I use it to help promote my campaigns?
Written by
Eric Letada
Updated over a week ago
Public Pages: How can I find my LT Give account "Public Page"?
Written by
Eric Letada
Updated over a week ago
Reporting Tool
Ed Foundations have the ability to view transactions of the funds received to the linked districts?
Reporting for Ed-fund account holders
Written by
Jalaj Mani
Updated over a week ago
How are refunds displayed within reporting?
Written by
Eric Letada
Updated over a week ago
Reporting Tool: Accessing fundraising transaction details
Written by
Eric Letada
Updated over a week ago
Go To Reporting: How can I review transaction details for one campaign?
Written by
Eric Letada
Updated over a week ago
District account (Test Mode) can now see the exact split of the transaction fee.
District Demo account in test mode can see the PayPal and LTG fee as per their District setup
Written by
Jalaj Mani
Updated over a week ago
LT Give User FAQs and Troubleshooting
LT Give: Where do I find my settings area?
A quick video on where to find the settings section in Livingtree Give
Written by
Michael Cash
Updated over a week ago
Is a PayPal Business account required to collect campaign funds through Livingtree Give? Why can't I use my PayPal Personal account?
Written by
Eric Letada
Updated over a week ago
Will donors to my campaign receive an email receipt for their donations? What information is included on these email receipts?
Written by
Eric Letada
Updated over a week ago
Why am I seeing Livingtree logo as my campaign thumbnail?
Campaign Thumbnail Image upload issue
Written by
Jalaj Mani
Updated over a week ago
If a donor to my campaign inadvertently places a donation in error, makes a duplicate donation or donates the wrong amount, how can I process a full or partial refund?
Written by
Eric Letada
Updated over a week ago
Why is the YouTube video I added to my campaign not showing?
Written by
Eric Letada
Updated over a week ago
Can I download a spreadsheet that includes all (or some) donations that have been made to my campaigns?
Written by
Michael Cash
Updated over a week ago
I want to call PayPal's Customer Support Team for help with my PayPal account. How can I do this?
Written by
Eric Letada
Updated over a week ago
Donor FAQs and Troubleshooting
Do I have to have and use a PayPal account in order to make a donation/payment? What methods of payment are accepted by Livingtree Give?
Written by
Eric Letada
Updated over a week ago
How can I make a payment (donation) to a campaign with a credit or debit card? Do I have to use a PayPal account in order to make a payment?
Written by
Eric Letada
Updated over a week ago
Are donations made to Livingtree Give campaigns Tax Deductible?
Written by
Eric Letada
Updated over a week ago
As a donor, will I receive an email receipt for my donation?
Written by
Eric Letada
Updated over a week ago
As a donor, how can I make Monthly Recurring Donations to a Campaign using a Credit/Debit Card or Bank Account Linked to my PayPal account?
Written by
Eric Letada
Updated over a week ago
As a donor, how can I make a donation "On Behalf Of" a student?
Written by
Eric Letada
Updated over a week ago
As a donor, how can I share a campaign with my friends, family, connections, etc. using social media?
Written by
Eric Letada
Updated over a week ago
As a donor, I inadvertently made a donation that I did not mean to make OR have donated an incorrect amount. Who can I contact for help?
Written by
Eric Letada
Updated over a week ago
As a donor, I have received an error when attempting to put a donation through. Who can I contact for help?
Written by
Eric Letada
Updated over a week ago
As a donor, I am having problems with my donation/payment to a Livingtree Give campaign. Who can I call for help?
Written by
Eric Letada
Updated over a week ago
Additional Tools
Membership Tool: Walkthrough Video
Written by
Eric Letada
Updated over a week ago