Issue Description (Steps):

  1. You have an Android Mobile device (i.e., smartphone, tablet, etc.)
  2. You download the Livingtree Engage mobile app
  3. When the message "Start Your App" appears, you are routed to a "Lion" page (see screenshot below)
  4. You are stuck and cannot move forward
  5. Deleting and re-installing the App does not fix the issue.

Current Workaround:

Access your account via computer

  1. If you are new to Livingtree and have received a welcome SMS text (welcoming you to access your Livingtree account), with a temporary username and temporary password.  Make note of these temporary login credentials.
  2. Go to the Livingtree login screen:
  3. Using your temporary credentials, log in to your account via our website.  There you can see posts, put posts in, etc.

Permanent Fix:

Currently in progress

Once the issue described at the top, you will be able to access your account via your Android mobile device and the Livingtree App.  

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