In this article:

100-day Money back guarantee

Return and refund conditions

Return fees

Extended returns for Holiday shopping


100-day Money back guarantee

You have 100 days to return for refund any item purchased on our official websites:

  • This 100-day window starts from the delivery date of your package.

  • Any item returned after this 100-day cooling off period will not be refunded.

  • Any purchase of a product distributed by LIVLAB from a third party (Amazon, a point-of-sale etc.) is subject to the Terms & Conditions of sale of said establishment.


Return and refund conditions

To get your order refunded, you must return the items:

  • in good condition

  • in the original box

  • with all the accessories originally provided (batteries, user guides, charging cable, etc...)

❌ Any item which is returned without said accessories, or is damaged, dirty or in general poor condition will not be refunded or exchanged and no refund will be processed.

🚛 Additional fees paid by the customer for specific delivery method (standard or express delivery, for example) will not be reimbursed.


Return fees

The return fees will be at your charge. Unless if you adduce proof showing that we have delivered a defective item, or an item substantially different to what was ordered.

🏷 Return addresses:

  • Orders delivered in Europe (except in the UK) will have to be sent back to our office in Paris.

  • Orders delivered in the UK will have to be sent back to our UK warehouse.

  • Orders delivered in the rest of the world will have to be sent back to our US warehouse, located in Kentucky.

☞ To reach out to us, you can click the pink bubble in the bottom right corner of your screen to open our messenger. Then, click on "Send us a message".

💡Good to know

If you paid with PayPal, you may receive a refund or create a free return shipping label through your PayPal account.

You can check the "Return Shipping On Us" option. Click here to find out more.


↩️ Extended returns for Holiday shopping

We are happy to facilitate returns for gifts purchased on mydodow.com or hoomsleep.com.

To allow time for holiday shopping and gift giving, purchases made between November 15th and December 25th may be returned until April 4th, 2023, or up to 100 days after the delivery date, whichever is greater. Non-returnable items remain non-returnable.

To start a gift return, please use our return form here, and provide the original order ID and the original purchaser's email address. If you do not have that information, don't worry – we can help dig that up for you.

Please see our Return Policy for more information.

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