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Your order
Your order
All you need to know about payments, orders, delivery, returns, refunds and replacement
18 articles in this collection
Written by
Louiza Moulai
Order & Payment
What is the money back guarantee?
Understand our money back guarantee, our return and refund conditions, and our return fees policy.
Written by
Louiza Moulai
Updated over a week ago
What payment methods can I use?
Written by
Louiza Moulai
Updated over a week ago
How to find my order ID?
Written by
Louiza Moulai
Updated over a week ago
Can I cancel my order?
Is cancellation possible?
Written by
Louiza Moulai
Updated over a week ago
Are my details safe when ordering online with Livlab?
Written by
Louiza Moulai
Updated over a week ago
How do we calculate taxes in the US
Written by
Louiza Moulai
Updated over a week ago
Shipping & Delivery
How to track my package?
Where is my order? How to get my tracking link
Written by
Louiza Moulai
Updated over a week ago
What are the shipping delays?
Written by
Louiza Moulai
Updated over a week ago
What does the status of my order mean?
Understand the tracking statuses of your order
Written by
Louiza Moulai
Updated over a week ago
My order is late, has been lost or stolen
Written by
Louiza Moulai
Updated over a week ago
Can I change my delivery address?
Written by
Louiza Moulai
Updated over a week ago
What are the delivery delays?
Written by
Louiza Moulai
Updated over a week ago
Which countries do you deliver to?
Written by
Louiza Moulai
Updated over a week ago
Returns & Refunds
How can I ask for a replacement for my Dodow or my HoomBand?
Written by
Louiza Moulai
Updated over a week ago
I would like to return my order
How to return my order?
Written by
Louiza Moulai
Updated over a week ago
Can I get a replacement for my Dodow?
I received a faulty or defective device, what can I do?
Written by
Louiza Moulai
Updated over a week ago
Will there be charges if I want to return my order for refund?
Written by
Louiza Moulai
Updated over a week ago
How do I return my order placed on Amazon?
Written by
Louiza Moulai
Updated over a week ago