Your order

All you need to know about payments, orders, delivery, returns, refunds and replacement

18 articles in this collection
Written by Louiza Moulai

Order & Payment

What is the money back guarantee?

Understand our money back guarantee, our return and refund conditions, and our return fees policy.

Written by Louiza Moulai
Updated over a week ago

What payment methods can I use?

Written by Louiza Moulai
Updated over a week ago

How to find my order ID?

Written by Louiza Moulai
Updated over a week ago

Can I cancel my order?

Is cancellation possible?

Written by Louiza Moulai
Updated over a week ago

Are my details safe when ordering online with Livlab?

Written by Louiza Moulai
Updated over a week ago

How do we calculate taxes in the US

Written by Louiza Moulai
Updated over a week ago

Shipping & Delivery

How to track my package?

Where is my order? How to get my tracking link

Written by Louiza Moulai
Updated over a week ago

What are the shipping delays?

Written by Louiza Moulai
Updated over a week ago

What does the status of my order mean?

Understand the tracking statuses of your order

Written by Louiza Moulai
Updated over a week ago

My order is late, has been lost or stolen

Written by Louiza Moulai
Updated over a week ago

Can I change my delivery address?

Written by Louiza Moulai
Updated over a week ago

What are the delivery delays?

Written by Louiza Moulai
Updated over a week ago

Which countries do you deliver to?

Written by Louiza Moulai
Updated over a week ago

Returns & Refunds

How can I ask for a replacement for my Dodow or my HoomBand?

Written by Louiza Moulai
Updated over a week ago

I would like to return my order

How to return my order?

Written by Louiza Moulai
Updated over a week ago

Can I get a replacement for my Dodow?

I received a faulty or defective device, what can I do?

Written by Louiza Moulai
Updated over a week ago

Will there be charges if I want to return my order for refund?

Written by Louiza Moulai
Updated over a week ago

How do I return my order placed on Amazon?

Written by Louiza Moulai
Updated over a week ago