Your order

All you need to know about payments, orders, delivery, returns, refunds and replacement

20 articles in this collection
Written by Louiza Moulai

Order & Payment

What is the money back guarantee?

Understand our money back guarantee, our return and refund conditions, and our return fees policy.

Written by Louiza Moulai
Updated this week

What payment methods can I use?

Written by Louiza Moulai
Updated over a week ago

How to find my order ID?

Written by Louiza Moulai
Updated over a week ago

❌ Can I cancel my order?

Is cancellation possible?

Written by Louiza Moulai
Updated this week

Are my details safe when ordering online with Livlab?

Written by Louiza Moulai
Updated over a week ago

How do we calculate taxes in the US

Written by Louiza Moulai
Updated over a week ago

Shipping & Delivery

How to track my package?

Where is my order? How to get my tracking link

Written by Louiza Moulai
Updated over a week ago

"Order not found" when I use the tracking page

Written by Louiza Moulai
Updated this week

What are the shipping delays?

Written by Louiza Moulai
Updated over a week ago

What does the status of my order mean?

Understand the tracking statuses of your order

Written by Louiza Moulai
Updated over a week ago

📬 Can I edit my order?

Written by Louiza Moulai
Updated this week

My order is late, has been lost or stolen

Written by Louiza Moulai
Updated over a week ago

What are the delivery delays?

Written by Louiza Moulai
Updated over a week ago

Which countries do you deliver to?

Written by Louiza Moulai
Updated over a week ago

Returns & Refunds

💰 When can I expect a refund after it is processed by the Livlab Customer Service team?

Written by Louiza Moulai
Updated this week

How can I ask for a replacement for my Dodow or my HoomBand?

Written by Louiza Moulai
Updated over a week ago

I would like to return my order

How to return my order?

Written by Louiza Moulai
Updated over a week ago

Can I get a replacement for my Dodow?

I received a faulty or defective device, what can I do?

Written by Louiza Moulai
Updated over a week ago

Will there be charges if I want to return my order for refund?

Written by Louiza Moulai
Updated this week

How do I return my order placed on Amazon?

Written by Louiza Moulai
Updated over a week ago