In LMN, you can easily void or refund a payment based on its settlement status in your merchant account.
In this article:
Voids
Voiding a payment in LMN cancels the transaction before it is completed. The payment is marked as voided and no funds are processed or deposited.
To void a payment:
Navigate to Invoices > Payments
Click the payment you wish to void
š”Utilize Filters!Click the Void Payment button
Click Yes
ā ļø ACH Payments cannot be voided or refunded in LMN.This will create a Void payment line item in your Payments List for historical record.
ā ļø This Void payment cannot be exported to QuickBooks
āThis will automatically return the total to the original invoice to then be sent out again for payment if needed.
ā
Refunds
After an online payment settles in LMN, the Void button will automatically change to Refund. ā ļø ACH Payments cannot be voided or refunded in LMN.
To refund a payment:
Navigate to Invoices > Payments
Click the payment you wish to void
š”Utilize Filters!Click the Refund Payment button
Click Yes
ā ļø This will refund the payment in full to the card used, removing that money from your Merchant Account [there are partial refunds available in LMN at this time]
āThis will create a Refund payment line item in your Payments List for historical record. [alert]This Refund payment cannot be exported to QuickBooks
āThis will automatically return the total to the original invoice to then be sent out again for payment if needed.
Video: Payment Voids & Refunds
To view a video tutorial about Payment Voids & Refunds, click HERE
Need more help? Contact our Support Team by email at lmn-support@granum.com, through Live Chat, or by phone at (888) 347-9864
ā
Signup for our Live Webinars or learn more about attending our in-person Bootcamps HERE