1. Search smart, not wide
The Load Board can return thousands of results. Use filters to surface only the ones worth your time:
Origin radius: 100–250 miles from your current location is the realistic window for a same-day or next-day pickup.
Equipment match: filter to your truck type (cargo van, Sprinter, 16-ft box, 24-ft box, 26-ft box) and any specialty (liftgate, pallet jack, etc.).
Weight range: cargo vans typically max around 3,000–4,000 lbs. Box trucks 10,000–14,000 lbs. Filter out anything outside your truck's capacity.
Minimum rate per mile: set a floor. Don't waste time on loads below your break-even.
2. Read the load post carefully
Before you call, know:
Pickup and delivery dates/times — especially appointment vs. FCFS (first come, first served)
Total miles vs. paid miles (don't confuse the two)
Special requirements — team drivers, hazmat, TSA, expedited, white glove, inside delivery
Posted rate (this is the broker's starting offer, not the ceiling)
3. Calculate round-trip profitability BEFORE you call
Use the Deadhead Optimizer to estimate the backhaul. A 600-mile load at $2.00/mile is great — unless the destination forces 300 miles of deadhead with no backhaul.
Quick formula:
Real RPM = (Outbound rate + Backhaul rate) ÷ (Outbound miles + Deadhead miles + Backhaul miles)
Anything below your break-even (factor in fuel, maintenance, insurance, and your time) is a pass.
4. Call the broker
Have your MC number, DOT number, and equipment specs ready.
Ask: "Is the rate firm or is there room?" (Most rates are negotiable.)
Confirm pickup/delivery details and any special requirements.
If the rate is below your floor, counter — don't just walk.
5. Get the rate confirmation
Once you agree:
The broker emails you a rate confirmation (rate con) with all the details.
Read it carefully — confirm rate, miles, pickup/delivery times, addresses, payment terms, detention rules.
Sign and send back.
Save a copy.
6. Send your docs
The broker will request:
W-9
Certificate of insurance (COI) with them named as certificate holder
MC authority letter (sometimes)
Possibly a carrier packet with signed agreements
Have these as PDFs ready to send — speed wins loads.
7. Update your load status
In Load Work, mark the load as Booked. This helps your dispatcher and team see what's in motion.
8. Pickup, transit, delivery
Confirm with shipper before arriving (call ahead).
Inspect the freight at pickup. Note any damage on the BOL before you sign.
Communicate proactively — text/call the broker at major checkpoints.
At delivery, get the BOL signed clean and take a photo.
9. Get paid
Submit POD (proof of delivery) and your invoice immediately after delivery. Most expedited brokers pay in 15–30 daysas quick-pay; standard terms are 30–45 days. If you use a factoring company, send the POD to them and they'll typically pay you within 24 hours.
10. Rate the broker
Inside Load Work, leave a note on any broker you work with. This helps you remember who paid fast, who was easy to work with, and who to avoid next time. (Internal notes — not shared with the broker.)