All Collections
Connective Home Loans
E-Sign for Connective Home Loans Essentials
E-Sign for Connective Home Loans Essentials

Speed up your lodgement by using Docusign for a quick, easy and secure signing experience for you and your applicants

Kate Gubbins avatar
Written by Kate Gubbins
Updated over a week ago

Loanapp has Docusign to quickly and easily get your App Forms electronically signed so that you can submit your applications. This article will take you through the E-Sign process. Note that you can still use traditional wet signatures - for this process please read this article.

If you want to use E-Sign, you need to nominate the all parties to the application consent to signing their forms electronically. If any party does not consent, you will have to use the traditional manual method.
To consent, go to the Summary Tab, and select YES to the consent question:

When you are ready to sign your Application forms, got to the FILE tab in the top left corner:

When you first go to the FILE tab, you will note the E-Sign section is locked, and when you hover on it, a message will popup telling you to first validate and generate your Print Forms:

Click on Print Forms. You will note that all your Print Forms are 'not generated'.

If you want to have quick look at any of the forms to check the data on them, use the down arrow on any of the forms to "View HTML". This is a quick way of checking the forms without having to validate the data on them (which takes a little longer):

When reviewing the HTML preview, if you notice some data that needs changing, please go back into the application and change it. If you are OK to proceed, close the preview and generate the forms individually, or by clicking Generate All:

Loanapp will do a quick validation and serviceability check:

And then Loanapp will start generating all your Forms:

Each generated Form will appear in a new browser tab as they generate:

You can print or download from each of these Forms. When you are ready to trigger the E-Sign process, click back into the Loanapp screen and go to E-Sign, which will now be unlocked:

When you first go to E-Sign, you will note all your Forms are "not sent":

Click Send Request:

You will be presented with the important contact data of yourself and your applicants (email and mobile). Check carefully , as this must be correct in order for the E-Sign process to work. If correct, click Send Request:

When the E-Sign invites have been sent out successfully to each party, you will be presented with a Success screen:

Close this screen. The E-Sign screen in Loanapp will now show the "status" of each request:

Note that your Application will now be locked, as the Forms have been distributed for signing. If you need to cancel the request, you can do so at any time by clicking the "Cancel Request" button in the top right:

If you are happy to proceed, everyone who needs to sign the forms (i.e. you and your applicants) will receive individual email invites to sign where required. The email invite will look like this:

Click on Review Documents and you will be taken to the 2-Factor authentication screen to trigger a passcode to be sent to your mobile:

Click Send SMS, and when you receive the passcode enter it in:

Click Confirm Code and you will be taken to your Documents to sign. Agree to the terms and conditions:

And then follow the prompts to sign your forms:

Once a party has signed, the E-Sign screen in Loanapp will update:

When a second person signs the forms, they will see any earlier signatures on their forms:

And as more parties sign, the Loanapp status will update:

When all parties have signed, the E-Sign section will be 'completed', and the Submit section will unlock:

Before you submit, note that your signed forms will have automatically been sent to your Supporting Documents section:

To finalise the application, go through the normal submit workflow:

As a last nice touch, when you have submitted your application and go back into supporting docs to complete finalise your supporting documents submission, your App Forms will all be automatically attached to their requirements on the checklist:

Thanks for reading - remember if you need any help hit Live Chat. 

Did this answer your question?