Biometric ID verification is a process where your applicants will recieve an SMS invite to take a photo of their ID, and then conduct a liveness selfie to prove that they are the same as the image on the ID. The whole process takes about 2 minutes, and its a formal VOI outcome - it means you do not have to physically VOI your applicants (or use another physical service to do so).

To trigger the invite, go to the FILE Tab and click on Initiate VOI, select Send Request.

You will have a verification screen popup displaying the data that will be used for the service. Its important this is correct - if anything is wrong go back into Loanapp and make any necessary changes. Click Send Request:

Your applicant will receive an SMS invite, to click a link to start the process.

(Note: The SMS and workflow will be branded for the lender that you are submitting to.)

They will be taken through a consent screen, and then a quick explanation of how the VOI check works. They will then have to select their ID type they are using in the VOI check (either Drivers License or Passport):

Your applicant will then click through a few screens that give instructions for taking a photo of their ID, which they then use their phone to do:

If using a Drivers Licence, the applicant will be instructed to take a photo of the back. The system will process the data, and present back to the applicant for any corrections:

Next your applicants will be instructed to do a liveness selfie. This requires them to use their phone to take a selfie, while following instructions on screen (eg smile, look to the left):

All this takes only about 2 minutes, and your applicants have been successfully VOI'd.

A report is automatically attached to your Loanapp application in the supporting documents section, for your lenders to receive with your submission.