The Bank Statements workflow sends an email to your applicants inviting them to login to their bank accounts, so that Loanapp can extract their most recent statements and attach to supporting documents.

To trigger the Smart Statements workflow, select Bank Statements from the File Tab Menu and click Send Request (either individually or 'for all'):

Confirm the Applicant’s details (check their email is correct) and click Send Request.

Once the request is sent, the Not Sent in the File Tab will change to Sent.

Note- You can 'Resend Link' the request If customer cannot find the email; or 'Re-issue Request' if the employer name or applicant email address has changed.

The Applicant will receive an email and need to follow the instructions to complete Smart Statements. If at first they don’t receive it, ask them to check their junk folder.

The Applicant should provide consent if they agree to use the service, provided by BankStatements. They will then need to select their first financial institution.

The Applicant will need to enter their online login details for the chosen financial institution.

This process will need to be repeated for each financial institution the Applicant wishes to provide information for on the Application by clicking on Add Another Bank account.

When the all accounts are added and Finish is pressed, the following screen is displayed.

When the Applicants have accessed all their relevant accounts (e.g. home loans, credit cards, transaction and savings accounts), each of the accessed accounts will return statements to the supporting documents section in Loanapp:

If you would like a better view of any of these documents, simply double-click on the document:

You can also download to save/print if you would like to (CNTL-Select the docs you want to download):

You can then use these documents to attach to supporting documents requirements, in the final supporting documents workflow.