Overview
Some Lender workflows uses IDMatrix to digitally identify your applicants against a bunch of government databases.
Before Triggering Identity Verification
You will need to ensure some details about each Person Applicant has been entered into the Application before triggering Identity Verification. The ID service uses these details to complete the verification process. Details that must be completed for the service to work are:
Applicant Name
Applicant Date of Birth
Residency Status/Citizenship
Current residential address
Details of at least 1 proof of ID (eg passport or Drivers License)
consents to allow electronic ID check
Triggering Electronic Identity Verification
To trigger the Identity Verification workflow, select Identity Verification from the File Tab and click Send Request.
Once you click Send Request you will be able to check the Applicant’s details are correct before running Identity Verification.
(note that if any required data is missing, this validation step will prompt you to add it)
If Identity Verification is successful, you will be notified in the pop-up window.
You can now close this pop-up, and the ID check is complete.
If you get a 'verified' outcome- your applicant's data has been matched in the government databases.
If Identity Verification fails, you should check the Person Applicant data you have entered into Loanapp is correct, and try again.