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Article - How To Reset Your Password
Article - How To Reset Your Password

I've forgotten my password, what do I do?

Liz avatar
Written by Liz
Updated over a week ago

If you happened to forget your Loanapp password and can't login, here's what you have to do to reset it.

Step 1:

Enter your username (i.e. your email address) and click Forgot Password.

Step 2:

You will be prompted to re-enter your email address and click Reset.

Step 3:

Once you click Reset, you will see a message advising that an email has been sent to your email address containing instructions on how to reset your password. 

Step 4: 

Check your email inbox/junk folder, the message you receive should look like the picture below - click on the link provided.

Step 5:

You will be redirected to a new page and prompted to type in a new password in the first field, and confirm that same password in the second field before pressing on the blue arrow.

Clicking on the blue arrow will take you back to the login page of Loanapp and a little green message will advise you that your password has been successfully reset. Use your username and new password to login - it's that easy!

Click here to learn how to change your password in the case that you know your current one but simply not happy with it.

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