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Article - Get Support - Online Chat
Article - Get Support - Online Chat

I need assistance with Loanapp usability, how do I access online chat?

Liz avatar
Written by Liz
Updated over a week ago

Anytime you need assistance with Loanapp usability, remember we have an online chat functionality available at your fingertips! 

To access this, simply click on the Online Chat icon in the bottom right-hand side of your screen. 

This will open a new conversation for you to type into and get chatting with our friendly team! 

                                                ____________________

Alternatively, if you can't see the Online Chat icon, then follow the below steps: 

Step 1:

Click on the ? symbol at the top right corner of your screen.

Step 2:

You'll notice this has triggered a pop-up window to open providing you with three options to choose:

  1. Our Help Center - where you have access to many useful articles and videos that may assist in your query,

  2. Get Support - our online chat service where you can get in touch directly with our friendly Loanapp support team,

  3. Report a Bug - where you can report a bug to our Loanapp development team to further investigate.

In this scenario, you will need to click on option two:

Step 3: 

You will see a window appear in the bottom right hand corner, type your query in and chat with us!

Please note: Our online chat service is open on weekdays from 9am-5pm AEST. We look forward to assisting you further!

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