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Reviews in my download file are formatted incorrectly
Reviews in my download file are formatted incorrectly
Henry Coleman avatar
Written by Henry Coleman
Updated over 3 years ago

If you downloaded a file and your special characters were unreadable (Café, e?it??im, etc.), this is due to an Excel setting issue.

Fortunately, there is an easy way to correct the text formatting:

  • Open the CSV download file in Excel

  • Go to the Data tab

  • Click on import From Text/CSV

  • In the dialogue box, select the same CSV file that is currently open, and click import.

  • For the file origin import type, select 65001: Unicode (UTF-8) and transform.

A new tab will be added to the file, with all of the correctly formatted review content presented in a table. Be certain to save this file as Excel to retain the proper formatting.

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