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Reporting Duplicate Questions in Google My Business
Reporting Duplicate Questions in Google My Business

Keep Your Q&A Clean for Maximum Benefit

Henry Coleman avatar
Written by Henry Coleman
Updated over a week ago

Some types of businesses get a lot of different users repeating the same question (e.g., "how much is admission to the attraction?") in the Q&A section of their GMB listing.
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Posting the same question over and over by the same person is subject to reporting to Google, but it is also a good idea to report duplicate questions that are coming in from different users on the same listing. Keeping the Q&A clean will make lists of questions easier to read.
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Business should also look to proactively Ask & Answer any common questions for every location. This is a relatively easy way to engage customers right where and when they are looking for information.
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In some cases, Google posts might be an every better way to let customers know exactly what they need to engage with your brand.

Finally, it can make sense to do an occasional review of local questions looking for anything that is clearly out of data. When appealing a Question with Google, one of the options is "No Longer Applies".

A clean, on-topic Google Q & A can be a great way to share your brand's unique value proposition.
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