🏠 Dashboard Overview
When you log in to the Localyser app, you’ll land on the Dashboard, where all recent customer reviews are displayed.
🔍 Filters & Search
Tap the filters icon (top right) to filter reviews by:
Location
Date
Source
Sentiment, and more.
Tap the search icon (top right) to search:
Keywords from review content
Reviewer names
This helps you quickly find the feedback you’re looking for.
💬 Responding to Reviews
To respond to a review:
Tap on the review to open it.
Select a template from available categories (you can switch between categories).
Or, write a custom response.
Tap Send.
🧠 AI-Powered Responses (Premium Feature)
For text-based reviews, users on premium plans will see an AI Response option. The AI will:
Generate a response tailored to the review content.
Offer tone selection (e.g., friendly, professional, apologetic).
📲 SMS Replies (for Feedback Reviews)
If:
The client has entered their phone number, and
Kiosk mode is enabled for your account,
You will have the option to send an SMS reply directly from the review response screen.
✉️ Messaging with Customers
After you respond to a review, the conversation can continue in the Messages tab.
Tap any conversation to view the message history.
You can:
Send replies.
Attach offers/coupons via the 📎 attachment icon.
🎁 Sending Offers
To send a coupon:
Open the client’s conversation.
Tap the 📎 attachment icon.
Select Add Offer, then choose the coupon you'd like to send.
✅ Managing Conversations
You can organize conversations into:
Unresolved
Resolved
To mark as resolved:
Tap the three dots in the top-right corner of the conversation.
Select Mark as Resolved.
Or choose Mark as Unread to revisit later.
Tap the profile icon next to the three dots to view customer details (name, phone number, email).
📊 Reports
Tap the Reports tab to view performance insights.
Review Report
Average rating
Number of reviews
Sentiment analysis
Response rate
Filters: by date and location
Feedback Report
Switch to the Feedback tab at the top of the Reports screen to view:
Feedback review stats
Sentiment breakdown
Response rate for feedback reviews
👤 Profile & Settings
In the Profile tab, you’ll find:
Your name and email
Settings access
Settings Menu Includes:
Theme: Choose light mode, dark mode, or default.
Kiosk Exit Instructions
Push Notifications: Enable or disable as needed.
🔁 Switch to Kiosk Mode
From your profile:
Tap Switch to Kiosk Mode
Confirm selection
Choose your store location
You’ll then enter Kiosk Mode, where customers can leave reviews directly. Learn more about the Kiosk Mode here
💡 Tip: Check your Dashboard, Reviews, and Messages regularly to stay on top of customer engagement.